Job Summary:
Owns the design, governance, and delivery of pricing and rate configuration across Opera Cloud and connected systems. Acts as the bridge between Commercial strategy and technical implementation, ensuring scalable, accurate, and compliant pricing operations across all channels and platforms.
Key Responsibilities:
Pricing & Rate Strategy
- Define and govern rate codes, pricing structures, packages, and promotions
- Ensure alignment between commercial requirements and system capabilities
- Validate pricing requests before implementation
- Assess incoming pricing initiatives and change requests
- Perform impact analysis across systems (Opera, ATE, Data Platform, Channels)
- Translate business requirements into technical design and configuration approach
- Own standards and governance for rate and package configuration
- Ensure consistency and accuracy across environments
- Prevent misconfigurations impacting downstream systems
- Drive automation of bulk updates (scripts, tooling)
- Identify and remove manual bottlenecks
- Improve BAU processes to support scalability
Testing & Environments
- Ensure UAT environments are prepared for pricing changes
- Define and support end-to-end testing requirements
- Work with QA, Data, and Engineering teams to validate outputs
Integration & Data Dependencies
- Opera Cloud
- Pricing engines (ATE)
- Reporting systems (OHRA)
- Data Platform
- External channels (OTA, Meta)
- Ensure pricing consistency across all integrated systems
Stakeholder Management
- Commercial and Trading teams
- Product and Engineering teams
- External vendors (e.g., Oracle)
- Lead discussions on design decisions and trade-offs
Risk, Incident & Data Integrity
- Monitor pricing accuracy and system behaviour
- Support incident investigation and root cause analysis
- Drive improvements to reduce recurrence of issues.
Key Skills & Experience
Must Have
- Strong experience in pricing systems or rate management
- Knowledge of PMS platforms (Opera Cloud)
- Experience working with integrated systems and data flows
- Ability to translate business requirements into technical solutions
Technical / Functional Skills
- Rate code and package configuration
- Understanding of APIs and data flows (e.g., OHIP, analytics feeds)
- Experience with UAT, environments, and release processes
- Exposure to automation tools or scripting for bulk updates
Soft Skills
- Strong stakeholder management skills
- Analytical and problem-solving mindset
- Ability to work in complex, fast-paced environments
- Ownership and accountability for end-to-end delivery
