Job Description
Job Title: Sales Processing Administrator
Location: Stratford, London E15 (near Westfield Shopping Centre)
Hours: Full-time, Monday to Friday, 9:00am to 5:00pm
Salary: £28,000 - £30,000 per annum depending on experience
Holiday: 20 days annual leave plus statutory bank holidays
About Us:
Mara is a well-established supplier of janitorial and stationery products, serving a broad range of commercial customers. We pride ourselves on dependable service, quality stock, and an honest, practical approach to business.
We are currently seeking a reliable and detail-oriented Sales Processing Administrator to join our Stratford office. This is an on-site, full-time role ideal for someone who values consistency, accuracy, and clear communication in a busy commercial environment.
Key Responsibilities:
* Accurately place and confirm sales orders
* Verify delivery addresses and send confirmations to customers
* Advise customers on non-stock items and offer alternatives at point of order
* Monitor and distribute incoming sales emails
* Answer sales-related telephone enquiries
* Chase sales orders and liaise with internal departments
* Review and approve web orders
* Ensure customer contact details are current and correct
* Process returns and work with the appropriate colleagues to resolve issues
* Make a minimum of 3–4 daily customer service calls to prospective accounts
* Assist with the preparation of sales quotations and purchasing when required
* Carry out other administrative duties as directed by your line manager or company directors
Requirements:
* Experience in a sales administration or order processing role
* High level of accuracy and attention to detail
* Confident communication and customer service skills
* Proficiency with Microsoft Office and order management systems
* Ability to stay organised and handle multiple priorities
What We Offer:
* A secure, full-time position with room for growth
* A professional and supportive team environment
* £30,000 annual salary
* 20 days holiday plus bank holidays
* Easy access to public transport and local amenities
If you take pride in doing things properly, are dependable, and understand the importance of customer satisfaction, we’d like to hear from you.
* To apply, please send your CV and a short cover note outlining why this role suits you. info@mara.co.uk