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Join to apply for the Sr. Program Manager, Relay Trust role at myGwork - LGBTQ+ Business Community
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Description
Have you ever thought about what it takes to detect and prevent fraudulent transactions to ensure the hundreds of millions of Amazon packages are received on time by our customers? What kinds of products and systems would you build to maximize customer satisfaction? Amazon is seeking a Sr. Program Manager who is passionate about protecting Customers and can thrive working across a diverse, global team.
The Relay Trust organization in Middle Mile Transportation Technology (MMPT) is constantly innovating new ways of building distributed systems running the latest in machine learning algorithms to deliver the next generation of fraud prevention solutions for our Customers. We hold high standards for our solutions and the services we deliver: our systems are highly secure, highly reliable, highly available, all while functioning at massive scale and delivering industry leading precision; our employees are intelligent, passionate about protecting Customers, and fun to work with.
You will work with a team responsible for analyzing and identifying specific instances of risk, broader risk trends and points of customer friction, as well as developing scalable solutions for prevention. You will need to collaborate effectively with cross-functional teams worldwide and within Middle Mile Transportation Technology to solve problems, create operational efficiencies, and deliver successfully against high organizational standards. You should be able to apply a breadth of tools, data sources, and analytical techniques to answer a wide range of high-impact business questions and proactively present new insights in concise and effective manner. You will work directly with partners in engineering and machine learning to develop new tools and revise risk models. In addition you will be responsible for building a robust set of operational and business metrics and will utilize metrics to determine improvement opportunities.
If you get excited about solving complex and impactful problems at scale, this role is for you.
To be successful you need to be flexible and entrepreneurial. You are a true owner - you are passionate about delivering on large scale programs and innovate on behalf of our customers. You ideally have experience presenting a strategic vision to VPs, and are excited to think-out-of-the box to solve complex problems.
Key job responsibilities
* Lead a cross functional program responsible for protecting Amazon and our customers from transportation related fraud, misuse, and abuse worldwide.
* Partner with business stakeholders to align on a cohesive roadmap that delivers against shared goals.
* Support process improvement, automation, and control implementation projects
* Drive the standardization and documentation of processes, risks, and controls and work with owners to assign accountability.
* Build continuous monitoring programs focusing on carrier partner's compliance to program policies and other risk areas.
* Partner across product teams to apply new technologies to your program area.
Basic Qualifications
* Experience using data and metrics to determine and drive improvements
* Experience owning program strategy, end to end delivery, and communicating results to senior leadership
* Bachelor's degree
* 6+ years of working cross functionally with tech and non-tech teams experience
* 6+ years of program or project management experience
* 6+ years of delivering cross functional projects experience
Preferred Qualifications
* Experience leading process improvements
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Project Management and Information Technology
* Industries
Technology, Information and Internet
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