Overview
Head of Housekeeping – Hilton Grand Vacations, Thurnham Hall, Thurnham, Lancaster, LA2 0DT. 40 hours per week. Salary: £13.50 per hour.
Join a world-class resort dedicated to delivering exceptional experiences for members and guests. Reporting to the Resort Manager, the Head of Housekeeping leads the housekeeping team to maintain high standards of cleanliness and guest satisfaction. This role offers a flexible working pattern and opportunities for growth and success.
Responsibilities
* Fully understand brand standards as they relate to your department and develop training for team members; ensure PDS benchmarks are achieved
* Complete relevant staff forms, including holiday requisitions, sick leave, and leavers
* Keep the department motivated and morale high
* Prepare rosters, manage sickness/holiday cover, and provide a weekly rota copy to the Resort Manager
* Update daily tasks and record the previous day’s events in a morning roll call
* Ensure day-to-day cleanliness of all communal areas
* Ensure cleaning chemicals and equipment are available to the team
* Carry out monthly stock checks for laundry, consumables, and inventory items
* Liaise with the maintenance manager regarding in-house work required
* Operate the department with consideration for sustainability goals
* Embrace guest feedback, review operational changes needed, and share areas for improvement and service excellence with the team
* Maintain a hands-on role within the department as required
* Keep the department in line with Health & Safety requirements and carry out weekly and monthly checks
* Order materials using purchase requisitions and ensure correct coding
* Attend weekly Head of Department meetings
* In the absence of the Resort Manager, act as Duty Manager if called upon
Skills and Experience
* Previous experience in a managerial or supervisory role is essential
* Ability to multi-task and work under pressure
* Excellent written and verbal communication skills
* Ability to work on your own initiative as well as part of a team
* Must be computer literate
* Demonstrable motivation and negotiation skills would be advantageous
* Strong administrative skills
Employment details
* Hours: 40 per week, including weekends and bank holidays, on a rotating shift basis
* Location: Thurnham Hall, Thurnham, Lancaster
* Salary: £13.50 per hour
* Own transport is required due to the location
Benefits
* Participation in the resort privilege program, providing access to exclusive employee discounts throughout Europe
* Opportunity to earn referral bonuses through the referral program
* Generous holiday entitlement
* Access to the Employee Assistance Program (EAP)
* Free parking
* Access to modern leisure facilities
* Uniform provided
* Phenomenal training opportunities
* Perks at Work Membership
Equality and inclusion
Thurnham Hall is committed to fostering diversity and inclusion in the workplace. We welcome applicants from all backgrounds and abilities, and we are dedicated to providing reasonable accommodations and adjustments to individuals with disabilities throughout the recruitment process.
Application
Join our ambitious and collaborative team and contribute to creating unforgettable experiences for our guests. Apply now and embark on an exciting journey with us.
Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Hospitality
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