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Hospital Switchboard Operator, Pontyclun
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Client:
Blue Arrow
Location:
Pontyclun, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
4fb57d6ec5fa
Job Views:
4
Posted:
12.07.2025
Expiry Date:
26.08.2025
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Job Description:
Blue Arrow is urgently recruiting for a Hospital Switchboard Operator to join our clients team based in Pontyclun. Paid Weekly!
Rate of Pay: £12.51ph
Hours of work: Full time working 12 hour shifts Days and Nights: 8am-8pm one week and 8pm to 8am the next. Weekly rotating rota and will include weekend so must be flexible
Contract: 6 month contract initially
Duties:-
* Answering and directing calls
* Handle incoming calls from patients, families, staff, and external contacts
* Handle complaints or concerns and direct them to the appropriate channels.
* Transfer calls to the appropriate departments or personnel
* Provide general information such as visiting hours, directions, or department contacts
* Record messages and maintain logs of calls and incidents
* Assist with basic administrative tasks like data entry
* Respond to emergency codes and alert the appropriate teams.
Candidate requirements:-
* Previous experience in a similar role- ideally a switchboard role
* Excellent customer service skills and phone manner
* Be able to provide a calm, professional, and empathetic tone, especially in high-stress situations.
* Able to work under pressure
If you feel you have the right experience for the above role, please submit your CV for immediate response.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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