Quality and Risk Manager
Department: Compliance & Security
Reports To: Head of Compliance
Role Purpose
As Quality & Risk Manager, you will own and mature the enterprise quality management framework and risk management processes across all data-center campuses and corporate environments. This role ensures operational excellence, compliance with standards, effective risk identification and mitigation, and continuous improvement across the business. You will partner with all functions across the business and external auditors to maintain a strong assurance posture and support the Head of Compliance in strengthening governance and resilience.
Key Responsibilities
Quality Management & Verne Business System
* Develop, maintain and continuously improve our Quality Management approach and the Verne Business System aligned to ISO 9001 and supporting all Compliance managed frameworks.
* Define quality policies, standards, SOPs and templates; ensure consistent adoption across all functions.
* Coordinate internal audits and support external certification or surveillance audits.
* Maintain document control, versioning, change logs and adherence to quality governance and align with counterparts in Development achieving the same.
Enterprise Risk Management
* Work with the Head of Compliance in developing and deploying the ERM framework and methodology.
* Maintain and update the enterprise risk register in alignment with the organisation's risk appetite and governance framework.
* Work with risk owners to assess risks, define mitigation plans and track progress.
* Support Compliance & Security leadership with risk reporting to executives and board forums.
* Conduct risk workshops, scenario analysis and risk-awareness training.
Process & Operational Excellence
* Support and oversee the mapping, optimising and documentation of business processes across functions.
* Ensure that operational processes align with relevant standards (e.g., ISO 9001, ISO 27001, ISO 45001, ISO 14001).
* Lead root-cause analysis, corrective action/preventive action (CAPA) processes and continuous improvement initiatives.
* Monitor operational KPIs, quality metrics and adherence to procedures.
* Embed Lean, Six Sigma or similar continuous-improvement methodologies where beneficial.
Audit & Assurance
* Support InfoSec, ESG and H&S teams in planning and coordinating internal/external audits.
* Track audit findings, remediation actions and evidence collection.
* Conduct readiness assessments to improve audit outcomes and reduce recurring issues.
* Monitor industry best practice, regulatory changes and customer expectations to inform improvements.
Leadership & Culture
* Promote a culture of continuous improvement, transparency and operational discipline.
* Provide training and guidance on quality processes, risk methodology and governance.
* Act as a trusted advisor to teams across functions and leadership.
Required Qualifications & Experience
* Bachelor's degree in a relevant subject or similar experience and professional certification preferred.
* 7+ years' experience in quality management, risk management or assurance within data centres, critical infrastructure, telecommunications, manufacturing or similar operational environments.
* Strong knowledge of ISO 9001 and familiarity with other management systems such as ISO 27001, ISO 45001 and ISO 14001.
* Experience running risk assessments, quality audits and continuous improvement programs.
* Familiarity with CAPA, RCA, Lean or Six Sigma methodologies.
* Relevant Industry certifications, memberships and auditor status expected or willingness to achieve.
Skills & Competencies
* Strong analytical and problem-solving skills with a structured, detail-oriented approach.
* Excellent communication and stakeholder engagement abilities across technical and operational teams.
* High integrity, disciplined documentation and evidence-management capability.
* Ability to work independently while collaborating across multiple departments.
* Strong organisational skills with the ability to prioritise and manage multiple initiatives.
Working Model
- Hybrid with 3 days a week in the office, 25% travel to sites and suppliers.
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