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Job description
Night Support Worker
We’re looking for a kind, compassionate and resilient Night Support Worker to join our Hope House service in Slough.
Salary: £__, per annum, working hours: __ hours per week.
Want to feel like you’re making a difference? You’ll feel at home here. Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to __ days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for confidential support
* Online wellbeing resources
* A generous pension – we will contribute up to __% and life assurance cover up to £__, (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our staff’s commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.
What you’ll do:
* Building supportive, trusting relationships with customers and creating a positive atmosphere
* Working proactively with other members of the team to handle the service caseload and administrative responsibilities
* Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
* Ensuring ongoing assessment and management of risks associated with customers within an attitude of ‘positive risk taking’
* Providing support with daily living activities, including practical assistance to support customers to independent living, budgeting, cooking, establishing a night-time routine
* Supporting customers to maintain a healthy environment and assisting them to clean their accommodation and maintain good personal hygiene where appropriate
* Assisting in the recording and reporting of customer incidents
* Managing customer referrals, completing assessments and maintaining all relevant paperwork
* Developing productive relationships with partner organisations to improve service outcomes
* Adhering to lone working protocols and maintaining high levels of awareness in relation to health and safety
* Involving customers in the design, development and delivery of the service
* Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times (fire risk assessments, fire alarm checks, etc.)
* Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
* Being responsible for the handover of key information between shifts
* Maintaining records in accordance with Look Ahead’s Information Management policies, procedures and guidance under the direction of the Support Worker’s manager(s). Keep a clear desk at all times and assist with archiving and secure disposal of records when required.
* Adhering to all other Look Ahead’s policies and procedures
* Engaging in learning and development activities to increase knowledge and skills
* Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager
This is not an exhaustive list of all duties and responsibilities and is subject to change based on the needs of Look Ahead.
About you:
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Exudes a warm, friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organized
* Able to apply the right balance of care and support depending on customer needs
* Thrives on change and enjoys dynamic, diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in communication style
* Motivated towards excellence and personal improvement with a can-do attitude
* Ability to cope positively with challenging and diverse behaviour
* Ability to adhere to Look Ahead’s professional boundaries policy
What you’ll bring:
Essential: NVQ Level / or equivalent with relevant sector experience
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. We deliver over __ services, supporting thousands of customers each year. Our mission is to co-design and deliver innovative social care solutions that help people thrive. We work across mental health, homelessness, complex needs, young people, care leavers, and learning disabilities, providing many opportunities to grow and progress your career with us.
We have a strong social purpose and live by our values:
* Excellence and innovation
* Caring and Compassionate
* Inclusive and Trusted
* Partnership and One-Team
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk. We encourage applications from diverse backgrounds and are accredited with Silver in the Inclusive Employers Standard. We are a proud member of the Employers Domestic Abuse Covenant.
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