Customer Outage Prevention Officer
Cambuslang - office based with site visits
£32,240 - £40,300 + strong benefits package and excellent career progression opportunities/support.
Permanent / Full-time
Help us create a better future, quicker!
At SP Energy Networks, we're harnessing technology and innovation to build the networks of the future. Our mission is to deliver safe, secure, and sustainable electricity - increasingly from renewable sources - to the communities we serve.
Join our Lanarkshire district team, where you'll play a key role in planning and designing our distribution network to ensure its security, integrity, and long-term performance.
As a Customer Outage Prevention Officer, you'll deliver excellent customer service while supporting planning and outage preparation processes across the district. You'll ensure compliance with regulatory standards and help maintain the reliability of our electricity distribution network.
What you'll be doing
Undertaking pre-views of customers prior to planned outages to ensure compliance with the outage process
Ensuring compliance with GS4 standards for planned outages
Supporting and engaging with customer service improvements across the district
Assisting in the management and resolution of general customer enquiries
Providing business support for activities related to customer service and design
Delivering excellent customer service and promoting high standards across the district
Demonstrating and promoting exemplary safety behaviours in all activities
What you'll bring
You should have experience in a customer service role, with a strong track record of delivering high levels of service and solving problems effectively.
Strong stakeholder and customer engagement skills (desirable)
Knowledge of SPEN customer service processes and procedures (desirable)
Understanding of the SPEN network and customer feeding arrangements (desirable)
Excellent communication and presentation abilities
A proactive approach to problem-solving and prioritisation
Experience with the pre-views process
Minimum Requirements:
Experience in a customer service environment/role
Relevant electricity network knowledge (desirable)
Strong computer literacy
A current UK driving licence
What's in it for you
Alongside a competitive salary which is reviewed annually, enjoy a range of benefits including a pension scheme with double matching contributions up to 10%.
Our benefits also include:
36 days annual leave
Holiday purchase scheme
Share Incentive Plan and Sharesave Scheme
Payroll giving and charity matched funding
Technology vouchers
Commitment to reducing carbon emissions
Electric Vehicle Schemes
Cycle to Work and public transport loans
Options for private health insurance, dental insurance, and health assessments
Life Assurance (4x salary)
Financial wellbeing support
Employee discounts on shopping, leisure, and travel
Why SP Energy Networks
Part of the Iberdrola Group, we operate over 4000km of cables across Scotland and parts of England, connecting wind farms and supporting Scotland's Net Zero goal by 2044. We value diversity, inclusion, and social purpose, offering career growth in a global organization. We support candidates with disabilities or special needs in our recruitment process.
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