Job description
Incident Response Operator - Day Shifts
Location: Lurgan, County Armagh
Pay Rate: £ per hour
Hours: 42 hours per week, 7:00am-7:00pm
Shift Pattern: Four days on, four days off
Contract: Full-time
Benefits
1. £ per hour
2. Holiday pay
3. Days-only shift pattern
4. Overtime opportunities
5. Free on-site parking
6. Full training provided
7. Career development and progression opportunities
About the Role
Staffline Recruitment Ireland is recruiting a Control Room Operator to join Mitie's team in Lurgan.
As a Control Room Operator, you will monitor alerts from high-value vehicles, communicate with vehicle owners and manage incoming and outgoing calls from clients. You will use specialist monitoring systems to track vehicles, report incidents and ensure all required compliance standards are met.
This role would suit someone with strong customer service and communication skills who can remain professional while working in a busy, fast-paced control room environment. Full training on the contract's specialist systems will be provided.
Key Responsibilities
8. Monitor and manage alerts from high-value vehicles
9. Communicate alerts and relevant information to vehicle owners
10. Manage incoming and outgoing client telephone calls
11. Monitor vehicles in real time and follow incident-reporting procedures
12. Accurately record information using specialist monitoring systems
13. Maintain confidentiality and professionalism when handling client information
14. Work closely with colleagues and clients across the UK
15. Follow ISO 27001, health and safety and compliance procedures
16. Meet individual performance targets and KPIs
17. Stay up to date with system changes and procedures
Essential Requirements
18. Excellent communication and interpersonal skills
19. Strong telephone manner and customer service skills
20. Ability to remain calm and professional in a fast-paced environment
21. Ability to work independently and as part of a team
22. Strong organisation and workload-management skills
23. Good working knowledge of Microsoft Office, including Outlook, Word, Excel and PowerPoint
24. Willingness to learn and develop
25. Professional and reliable approach to work
26. Five-year checkable employment history
27. Ability to successfully complete the required PSNI and industry-standard screening checks