Order Processing Specialist (12-Month FTC – With Permanent Potential) Location: West Midlands - (Hybrid – 1 day WFH after induction) Contract Type: 12-month fixed-term (potential to go permanent) Salary: Up to £35,000 Excellent benefits Hours: 37.5 per week (Mon–Fri, 08:30–16:30) About the Company This global leader in automation and industrial technology provides intelligent solutions for sectors such as automotive, electronics, manufacturing, and e-commerce. Known for innovation, technical excellence, and a collaborative team environment, the company has a strong reputation for delivering cutting edge systems to clients worldwide. The Role This is a key role within the Customer Relationship Management (CRM) Centre, where you’ll take ownership of the entire order processing lifecycle from the moment a customer order is received through to delivery and invoicing. You’ll liaise across internal teams (finance, logistics, and production) and externally with customers, suppliers, and international colleagues. You’ll help ensure the seamless coordination of orders while identifying opportunities to improve processes. Key Responsibilities Own and manage the full order to invoice cycle Create orders, raise purchase requests, and generate delivery documentation Liaise with logistics and suppliers to track orders and manage import/export processes Support the finance team on invoicing, tax compliance, and overdue payments Maintain accurate records of inventory and shipments Work on continuous improvement initiatives within the CRM/order cycle process Ideal Candidate Must-Haves: Strong experience in order processing (not solely logistics-based) Proficient in SAP or similar ERP systems Confident communicator across phone and email Strong organisational skills with attention to detail Experience in industrial/manufacturing/engineering environments advantageous Comfortable managing a high-volume workload in a fast-paced setting Looking for a long-term opportunity (not just interim cover) Nice to Haves: Understanding of customs and international shipping processes Familiarity with certifications and compliance documentation Additional Benefits Private medical cover (family included) Holiday purchase scheme Health cash plan Hybrid working – 1 day WFH after onboarding Career progression potential within a global leader in automation If this role aligns with your experience and you're are interested in discussing further, we look forward to your application / cv.