JB474: Service Advisor
Location: Heathrow
Salary: £36,000 per annum
Overview:
First Military Recruitment are currently supporting one of our established and expanding businesses in the search for a Chassis Convertor.
Our client encourage applications from ex-Military personnel however all candidates will be given due consideration.
Duties and Responsibilities for the Service Advisor:
Dealing with customers and ensuring customer satisfaction.
Utilise workshop loading and ensure it is up to date.
Regularly and proactively keep customers up to date with progress on their vehicle
Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
Identify the customer requirements and where possible, supply an accurate fully inclusive costing.
Produce accurate job cards, invoices, estimates and related information.
Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
Produce warranty job cards in line with the manufacturers policy and procedures.
Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
Liaise with the Parts Department to ensure availability of parts
Skills and Qualifications for the Service Advisor:
Communication – This role is pivotal in ensuring that all stakeholders are accurately informed. This may include providing customers with updates on their vehicles or notifying the workshop team with updates.
Benefits for the Service Advisor:
An extra day off for your Birthday
23 days of annual leave per year PLUS Bank Holidays
Four times death in service benefit.
Working for Motor Trader’s ‘Employer of the Year’.
Working for an official Great Place to Work™️ and UK Best Workplace.
Working for a Best UK Workplace for Wellbeing and Development.
Awarded Armed Forces Covenant Silver Award (RLS)
Working with our award-winning team – we are Motor Trader’s CV Employer of the Year and won silver at the internal communication and engagement awards for our new starter onboarding process.
Auto-enrolment pension.
Self-development journal
Ranked 101 in SW Business Insider’s Top 500 Companies
Enhanced Maternity and Paternity pay policies.
Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
Mental Health First Aiders.
Reward and recognition programmes, including our annual Group Awards and opportunities to attend the Wembley box as a celebration of your hard work and dedication.
Annual appraisals programme and progression opportunities.
Manufacturer training and access to our in-house training.
Long service recognition and annual leave increase after 5 years’ service.
Branded uniform
Charities of the Year programme, Army Sport sponsors and community engagement initiatives
Location: Heathrow
Salary: £36,000 per annum