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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our restaurants—delivering tasty food, ensuring food hygiene, and driving sales.
Responsibilities
* Providing excellent customer service by assisting customers with various transactions across the store
* Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership
* Assisting with customer queries using product knowledge, including allergies and dietary requirements
* Maintaining cleanliness and upkeep of the store in collaboration with your team
* Working on the shopfloor and other areas as required, including stock handling, cash handling, till work, take-to-car deliveries, stock routines, and restaurant service—an excellent opportunity to gain new skills and experience
Who we are looking for
* A passion for delivering a great customer experience with a friendly smile
* Experience in a customer-facing role and a passion for hospitality
* Ability to work well within a team, build relationships, and enjoy celebrating success
* Punctual, well-presented, with a proactive and hardworking attitude
* Eager to learn new skills and gain experience
* Thrives in a busy, fast-paced environment
* Demonstrates our values—being one team, continuously improving, bringing a smile, loving gardens, and making things work for our customers
What we offer
* Generous annual leave entitlement, with flexible holiday use and limited statutory days off
* Uncapped store discounts: 50% off in our restaurants, 25% off in the Garden Centre, and 10% off in food halls
* Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice
* Support from Retail Trust with confidential support, virtual GP, free counselling, and retail rewards
* Development opportunities through Dobbies Academy’s eLearning platform and programs
* A thriving, passionate, diverse culture committed to customer satisfaction
About us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation. Our passion for gardens and plants is reflected in our products, concessions, and services, championing garden living all year round.
Many stores feature a restaurant or coffee shop where customers can relax and enjoy refreshments. We also host community events and support a national charity, encouraging colleagues and customers to raise funds.
We are dedicated to being a great place to work, fostering a supportive environment where colleagues can be their best selves, share successes, and make it work for our customers.
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