Job Description
Infrastructure Engineer
Location: High Wycombe
Salary: £45k - £50k
Benefits:
* Discretionary yearly bonus scheme dependent on company performance.
* 33 days holiday per year including Public Holidays, increasing by 1 yearly to a maximum of 38.
* Free on-site parking.
* Training and career growth opportunities.
* Opportunity to work on diverse and challenging projects.
Role:
As a Technical Specialist, the successful candidate will join a team of specialists where you will bring your knowledge and experience to our strong technical team.
Reporting to the IT Service Manager and the Head of Technical Delivery, you will be a key figure within our support desk. Your expertise will be crucial in supporting our clients with P1 and P2 issues, ensuring some infrastructures are operational 24x7. You will work closely with other Technical Specialists to maintain high standards of support.
Key Skills:
* Provide exceptional technical service to customers at all times.
* Prioritize and manage support tickets efficiently.
* Update support tickets daily with communications to customers in line with SLAs.
* Strong communication skills, both written and verbal, with the ability to guide non-technical customers and those who may not speak English fluently.
* Ability to work independently and meet deadlines consistently.
* Leadership skills to guide a team of engineers on assigned projects.
* Deliver and lead meetings with external stakeholders.
* Continuously seek opportunities to enhance skills and stay updated with industry trends, and present findings to management.
* Proactive attitude towards technical support.
* Maintain a professional manner when visiting customers, with a positive, helpful attitude.
* Ensure internal documentation is up-to-date and procedures are followed.
* Strong attention to detail and analytical problem-solving skills.
Technical Skills Required:
* Experience with virtualized environments: installation, creation, and management (VMware vSphere, ESXi, vCenter).
* Expertise in Windows Server 2019 onwards.
* Knowledge of physical server hardware architecture (HPE ProLiant / Dell PowerEdge).
* Experience with network storage solutions (SAN / NAS, HPE SAN).
* Strong knowledge of Microsoft environments (ADUC, GPO, DNS, DHCP, Certificates).
* Experience with Veeam backup solutions.
* Microsoft 365 administration (Intune, compliance, security, licensing).
* Basic networking knowledge (routing, subnetting, VLANs, firewalls).
* Knowledge of RMM solutions (N-able), SNMP, MIBs, and OIDs.
* Proficiency with Microsoft Office products (Word, Excel, PowerPoint, Visio).
Planet Recruitment acts as an employment agency for permanent recruitment and a supply agency for temporary workers. We are an Equal Opportunities Employer. By applying, your details will be submitted to Planet Recruitment. Our Candidate Privacy Statement explains how we will use your information.
Only candidates with the relevant skills and experience will be contacted. If you do not hear within 7 days, your application was unsuccessful. No discrimination is intended based on personal characteristics; candidates are assessed solely on merit, qualifications, and ability to perform the role.
#J-18808-Ljbffr