Come and join the Littlefish team!
Role: Onsite Support Engineer
Work location: London (White City) Onsite Mon – Fri (You may be required to visit various sites and locations)
Salary: Up to £36,000
So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.
The role and what you’ll be getting up to on a day-to-day basis:
Littlefish is seeking an Onsite Engineer to come and join our growing Service Delivery team, office based in London. Mon‑Fri 09:00 to 17:30.
As the Onsite Engineer, you will be providing a walk‑up service to a range of users, you will also be required to provide floor‑walking services, you may also be required to visit various client sites, you will report into the On‑site Support Team Leader.
Your main duties will include providing effective onsite technical support to Littlefish’s customer on a dedicated basis, for desktop/laptop/printer/application issues and installations, as well as basic network/server troubleshooting and administration. You will need to communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLA’s.
In this role, delivering a VIP-level service is essential. You’ll be expected to demonstrate a genuine passion for customer service, showing empathy, professionalism, and urgency in every interaction. Confidence in face‑to‑face engagement with clients is key, as is the ability to take ownership of issues and lead them through to resolution. You will act as a trusted point of contact, ensuring that high‑priority users receive exceptional service and support, always maintaining a positive client experience.
What are we looking for in the successful candidate?
* Previous experience of working in an IT support role.
* Previous knowledge of ITSM
* Ability to demonstrate IT related problem‑solving skills.
* Working knowledge of IT infrastructure support working across a range of up‑to‑date technologies including:
* Desktop/laptop/printer hardware
* Office 365
* Exchange
* Windows 11 & macOS
* Active Directory and iOS
* Deployment technologies such as Intune.
* Mobile phone support iPhone/iPad
* VIP support experience
* Meeting room hardware
* Working within a Managed Service Prover (MSP) experience is desirable
What can we offer you?
* Referral Bonus –Earn £1000 when you refer a friend to join us!
* Endless Learning –Get access to LinkedIn Learning with over 16,000 expert‑led tutorials to help you grow your skills and reach your personal and professional goals.
* Healthcare Cash Plan –Includes online GP appointments, 24/7 access to qualified counsellors, and cashback on a range of general healthcare services.
* Casual Dress Policy –Come as you are.
* Company Pension Scheme –Plan for the future while living in the present.
* Social Events –From team outings to company-wide celebrations, we know how to have fun!
* 25 Days Annual Leave + Public Holidays –More time to relax and recharge.
* Purchase of Annual Leave –Need extra days off? We’ve got you covered.
#J-18808-Ljbffr