Based in Central Scotland, our Social Housing sector client is seeking a candidate to join their team and deliver a high‑quality reactive repairs service, ensuring excellent customer service, effective team and contractor management. The position is a fixed‑term contract that will last six months, however it could last longer.
Key Responsibilities
Reactive Repairs Service Management
* Manage, monitor, and control the operational delivery of the reactive repairs service.
* Supervise Property Officers and Property Assistants.
* Manage external contractors delivering reactive repairs and servicing.
* Identify and resolve causes of dampness, ensuring procedures are followed.
* Promote and enforce the Association's repairs policies daily.
Customer Service
* Deliver first‑class customer service to internal and external customers.
* Build and maintain effective working relationships with tenants, colleagues, and stakeholders.
* Promote a professional, ethical, and customer‑focused culture.
* Ensure confidentiality and discretion in all aspects of work.
Performance & Compliance
* Ensure accurate data processing to support KPI reporting.
* Monitor contractor performance and report outcomes to senior management and the Board.
* Investigate complaints and prepare responses.
* Identify and implement training needs for repairs staff.
* Approve tenant alteration requests and arrange post‑completion inspections.
* Liaise regularly with Finance and Housing Management teams.
* Attend coordination meetings.
* Provide technical supervision to Housing Administration staff.
* Prepare quotations for owner‑occupiers' share of common repair costs.
Additional Duties
* Provide technical advice and guidance to staff as required.
* Provide cover for senior management within Asset Management when needed.
* Attend Board meetings and prepare draft Board papers.
* Undertake any other relevant duties as required.
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