Senior HR Business Partner UK and Ireland
Reports to: Head of HR
Location: Hybrid (minimum of 2 days per week on TP site if within reasonable travelling distance). Will consider Work Anytime Home if the candidate is not within reasonable travel distance to TP site.
Salary: To be confirmed at interview.
Hours: 37.5 hours per week.
Contract: Permanent
Role Overview
Whilst building and maintaining effective relationships with key stakeholders (internal and external), the Senior HR Business Partner will work proactively with the Heads of HR to develop and deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving and fulfilling strategic objectives in line with the national HR strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development and roll out of HR policies and procedures.
The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of operating in a fast‑paced, truly employee, client and customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial and non‑bureaucratic standard when it comes to practical and pragmatic HR application. You will possess determination, tenacity, self‑motivation, passion and focus on delivering outstanding results through leading people practices. Confidence in influencing and negotiating skills will be essential to contribute to a successful impact across the business. Excellent interpersonal skills, with the ability to build effective and sustainable relationships at all levels, are required.
This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. Being commercially aware and capable of expertly balancing the needs and wellbeing of employees with the commercial needs of the business, the Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, acting as a face of calm and professionalism in an ever‑changing environment.
Key Tasks and Responsibilities
* Specific objectives and deliverables will be agreed as part of your role and development review process; the points below are a summary of your main duties and responsibilities.
* Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business.
* Supports the HR function as a whole in shaping the People Strategy and delivering its objectives.
* Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role.
* Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches.
* Support the implementation of the company's people plans by pro‑actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture.
* Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources.
* Proactively lead, manage and successfully deliver complex cross‑functional people projects across the organisation within specific timeframes.
* Collaborate, actively participate, and deliver HR initiatives and projects across the business, sometimes supporting outside of your normal business area.
* Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation.
* Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose.
* Utilise people data and analytics (including operational performance, quality, absence, attrition and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met.
* Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas.
* Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers.
* Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions.
* Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews and others as directed.
* Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice.
* Attends internal and external meetings as required to represent the HR function.
* Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc.
* Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service.
* Continually identifies new opportunities to add value to local and wider business area.
* To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment and case law updates, developments, risks.
* Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours and attendance.
* Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems.
* Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction.
* Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying and harassment, and any other unethical behaviours or practices.
* Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities.
* Responsible for own (and that of your team where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H& S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safe working environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace.
* Other duties as assigned.
Education and Specific Training
* Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice or Degree in HR Management or similar.
* OR equivalent experience.
* Membership of CIPD or similar is preferable.
* Up to date employment law knowledge for UK and Northern Ireland is essential.
Work Experience
* Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment.
* Must reside in the UK and be eligible to work in the UK.
Special Certifications
* Lean Six Sigma certification at Yellow Belt level, preferred.
Technical Skills
* Comprehensive computer skills.
* Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others.
* Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents.
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