Overview
of a Team Manager:
We are seeking a motivated and experienced Manager to lead a team of up to 15 Move Managers and Administrators at our Colchester Head Office. This role involves driving sales to completion and partner administration services, managing team performance, and ensuring excellent customer service.
Main Duties and Responsibilities of a Team Manager:
1. Achieve team KPI targets by ensuring timely completion of administrative tasks for partners, ·drive the sales process through sales progression, ensuring business growth and client retention.
2. Enhance team performance through targeted training and development.
3. Represent and promote Spicerhaart’s brand values and core beliefs.
4. · Operate within company standards, policies, and systems.
5. Build and maintain relationships with our partners and regional managers.
6. Conduct regular 1:1s, performance reviews, and return-to-work meetings.
7. Deliver new starter inductions and act as a role model for the team.
Key Skills and Experience of a Team Manager:
8. Strong teamwork and ability to create an enjoyable working environment.
9. Exceptional customer service skills, exceeding customer expectations.
10. Results-focused with a strong drive for business success.
11. Commercially aware and follows company standards and procedures.
12. Embraces responsibility, accountability, and demonstrates professionalism.
13. Effective decision-making and problem-solving skills.
14. Initiative and innovative thinking.
15. Commitment to personal and professional development.
16. Strong communication skills and the ability to build trusting relationships.
17. Demonstrates role model behaviours with excellent attendance and timekeeping.
Rewards for a Team Manager:
18. Competitive basic salary between £27,000-£30,000 per annum.
19. · Comprehensive training from day one with ongoing coaching and development.
Interested in joining us as a Team Manager?