Overview
We are seeking a friendly, professional and efficient receptionist to join our busy GP surgery. As the first point of contact for our patients, you will play a crucial role in providing excellent patient care while managing a variety of administrative tasks, booking appointments, and dealing with enquiries. This role requires strong organisational skills, attention to detail, and the ability to handle multiple tasks efficiently in a busy office environment.
Responsibilities
* Greet and assist patients in person and over the phone in a courteous and professional manner.
* Manage appointment bookings, cancellations, and rescheduling using the practice system.
* Deal with patient enquiries, providing accurate information and directing them to the appropriate healthcare professional.
* Manage incoming correspondence, including emails and postal mail.
* Assist with administrative tasks, including scanning, filing and updating patient records.
* Process repeat prescriptions and liaise with pharmacies as required.
* Perform data entry tasks accurately and efficiently.
* Maintain confidentiality and handle sensitive patient information in line with GDPR and practice policies.
* Ensure the reception area is tidy, organised and welcoming.
* Follow health and safety guidelines and adhere to infection control procedures.
* Support clinicians and other staff members with operational needs.
About us
Join our friendly team of staff, who take pride in delivering a high quality of care to our patients. We operate from a new, modern, purpose-built integrated care centre and provide high quality care to over 7000 patients. We are a high achieving, well organised practice and currently use the vision clinical system and will soon be migrating to EMIS web. We have a well-established, hard working, and professional multidisciplinary practice team of staff that include GPs, prescribing clinical practitioner, paramedic practitioner and a dedicated pharmacy team.
Details
Date posted: 19 September 2025
Pay scheme: Other
Salary: £12.21 an hour
Contract: Permanent
Working pattern: Full-time
Reference number: A5884-25-0005
Job location: Aberaeron Integrated Care Centre, Vicarage Hill, Aberaeron, Ceredigion, SA46 0DY
Job responsibilities
* Greet and assist patients in person and over the phone in a courteous and professional manner.
* Manage appointment bookings, cancellations, and rescheduling using the practice's system.
* Handle patient inquiries, providing accurate information and directing them to the appropriate healthcare professional.
* Process repeat prescriptions and liaise with pharmacies as required.
* Maintain confidentiality and handle sensitive patient information in line with GDPR and practice policies.
* Assist with administrative tasks, including scanning, filing, and updating patient records.
* Support clinicians and other staff members with operational needs.
* Ensure the reception area is tidy, organised and welcoming.
* Follow health and safety guidelines and adhere to infection control procedures.
Person Specification
Qualifications
Essential
* GCSE level A-C achieved or equivalent.
* Competent IT skills.
Desirable
* Good standard of qualifications.
* Computer literate in Microsoft Office.
Experience
Essential
* Previous experience in a customer service or administrative role.
* Competent IT skills, including the ability to learn new software systems.
* Ability to handle confidential information with discretion.
* Strong communication and interpersonal skills.
* Ability to work efficiently in a busy and fast-paced environment.
Desirable
* Experience in healthcare or GP surgery setting.
* Understanding of medical terminology.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Tanyfron Primary Care
Address: Aberaeron Integrated Care Centre, Vicarage Hill, Aberaeron, Ceredigion, SA46 0DY
Employer's website: https://www.tanyfronsurgery.co.uk/ (Opens in a new tab)
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