Hospitality Sector | London | Hybrid Working | c.£60,000 + Benefits
We are partnering with a fast-paced, customer-led hospitality business looking to appoint an experienced Learning & Development Manager to help shape and elevate capability across the organisation.
This is a highly visible role, working closely with operational and people leaders to build engaging learning experiences that support performance, leadership development, and long-term career progression across both head office and frontline teams.
The environment is dynamic, commercial, and people-centric, with a strong focus on culture, service excellence, and scalable growth.
The Role
You will take ownership of the L&D agenda across the business, designing and delivering learning initiatives that improve capability, engagement, and operational performance.
The role will suit someone who is comfortable balancing strategic thinking with hands-on delivery, and who understands the realities of operating within a fast-moving hospitality environment.
Key responsibilities include:
* Designing and embedding leadership development programmes
* Supporting onboarding and operational training initiatives across multi-site teams
* Driving manager capability and improving leadership effectiveness
* Partnering with senior stakeholders to identify capability gaps and future skills needs
* Enhancing learning processes, systems, and engagement across the business
* Supporting digital learning initiatives and LMS optimisation
* Using learning data and feedback to measure impact and continuous improvement
About You
* Previous Learning & Development experience within hospitality, retail, leisure, or similarly fast-paced customer-facing environments
* Strong understanding of operational businesses and frontline capability building
* Confident engaging and influencing senior stakeholders
* Experience delivering leadership and management development programmes
* Commercially minded with a practical, hands-on approach
* Passionate about people development and employee experience
* Comfortable working across both strategy and delivery
Package
* Competitive benefits package
* Strong scope for ownership and impact within the role
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