Location: Abingdon
Salary £30,000 - £35,000
We are looking for a 2nd Line IT support Engineer to work alongside the Service Desk Team providing excellent technical support and troubleshooting to resolve our IT customers issues efficiently.
Responsibilities:
Provide technical support across devices, software, networks etc. to troubleshoot IT issues raised by customers and escalated by 1st line engineers
Diagnose and resolve medium to high complexity technical issues relating to hardware, software, networks etc.
Escalate complex issues to 3rd line engineers or external vendors when required
Identify recurring problems and devise sustainable preventative measures
Install and configure new IT equipment following technical specifications
Offer hands-on support and training to upskill team members
Keep customers informed of progress and set expectations
Maintain comprehensive documentation ...