Summary
We’re looking for a Food and Beverage Team Leader to join us. The National Trust is renowned for its food and hospitality. We run 185 cafés all over England, Wales and Northern Ireland, and we'd love you to join us.
Salary: £25,837.50 per annum
Contract Duration: Permanent
Working Hours: 37.5 hours per week
Working Pattern: 5 out of 7 days per week, including weekends, bank holidays and occasional evenings for planned events.
Benefits
* Substantial pension scheme of up to 10% basic salary
* Free entry to National Trust places for you, a guest and your children (under 18)
* Rental deposit loan scheme
* Season ticket loan
* EV car lease scheme (for roles that meet the salary criteria)
* Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
* Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
* Flexible working whenever possible
* Employee assistance programme
* Free parking at most Trust places
Responsibilities
As a Team Leader, you’ll be giving day‑to‑day support to your team, to make sure they’re consistently giving great service to everyone who comes to the café. This is a busy, lively place to work, so you’ll need to be adaptable. Your focus will be front of house, dealing directly with people and serving them food and drink. Crucial to this role will be your love of working with people, your positive “can‑do” attitude and your desire to provide an outstanding service. Using your excellent eye for detail, you’ll make sure all displays and signs are accurate, and that the food is looking good. At times, you may need to help the kitchen team with preparing food. You’ll also be supervising the induction and training of colleagues, to help build a team that’s dedicated to great service and to giving people a day to remember. You’ll receive an induction that fits the job, training in allergens and food safety, and any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.
Qualifications
* focused on giving great service to everyone you meet
* a team player, but also happy to work on your own initiative
* well‑organised and adaptable
* ability to lead, support and develop a team
* confident dealing with a variety of situations including complaints
* willing to learn new skills
Location
Coalbrookdale, Coalbrookdale, Telford, TF8 7DQ
Closing Date
31st May 2026
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination.
Safeguarding Statement
The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff or volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
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