About the Role
Are you passionate about developing organisational capability through data‑driven insights, strategic learning and capability analytics? Are you confident in using and presenting complex datasets from a variety of sources? If so, we'd love to hear from you! The role of Capability Management Lead is part of the ITS Capability and Talent Team and focuses on harnessing data from all areas of capability and talent within the IT directorate, including internal training, apprenticeships, development programmes, school and college engagement, and career frameworks to generate actionable insights and robust reporting.
You will leverage advanced tools such as Power Automate, Power BI, SharePoint and DAX to collect, analyse and visualise complex datasets. Your work will directly inform decision‑making and drive continuous improvement across the directorate. A key aspect will be the development and implementation of skills assessment tools, enabling the organisation to identify skills gaps and measure progress effectively.
Collaboration with internal and external stakeholders will be essential, as you source solutions and support the development of capability across ITS. You will take ownership of your projects, while also providing support and cover across the team as needed.
We aim to foster a progressive, data‑driven environment where team members are empowered to reach their full potential and deliver exemplary service within ITS and beyond. We are a dedicated team of motivated, trustworthy and supportive individuals who take pride in our work and its impact.
Key Responsibilities
* Implementation of ITS' capability development plans, working collaboratively with ITS staff and HR to meet desired outcomes; working with managers and HR to identify individual and team level training needs.
* Working with managers responsible for the identification of professional pathways and the learning required to support these; maintaining a defined skills matrix to inform staff development and training requirements.
* Delivery of ITS‑level developed training and development plans to drive capability uplift via a variety of methods and monitoring, evaluating and reporting on the effectiveness of training programmes.
* Identifying and assessing current and future training needs through close working with the ITS Capabilities and line managers, linked to career paths.
* Leading on the development of a culture of continuous improvement, introducing measurable analytics to demonstrate the scale of success of learning and development delivery and demonstrate ROI by reviewing capability requirements, training plans and skills matrices.
* Working in conjunction with HR and the ITS recruitment manager to evaluate business needs to identify planned solutions to support succession planning, talent management and recruitment, ensuring initiatives align to the wider Agency strategy.
Qualifications & Selection Criteria
We will assess you against the following criteria during the selection process:
* Behavioural: Managing a Quality Service, Making Effective Decisions.
* Core Behaviours: Making Effective Decisions and Managing a Quality Service.
* Technical skills: Business Modelling (BSMO) SFIA Level 4 as per https://sfia‑online.org/en/sfia‑9/all‑skills‑a‑z.
* Experience:
o Built or maintained systems and databases to support Learning and Development activities.
o Applied analytical skills to create reports or dashboards that delivered actionable insights for Learning and Development decision‑making.
o Introduced an innovative solution to automate routine administrative tasks.
Employment Terms
* Full‑time roles consist of 37 hours per week; part‑time applicants are welcome with a minimum of 35 hours per week.
* Hybrid working arrangement with a non‑contractual expectation of at least 60% of working time on the designated workplace (or another office/work location) each month; occasions may require higher attendance.
* Eligibility: Visa sponsorship is not available; candidates must have the right to work in the UK.
Benefits
* Employer pension contribution of 28.97% of your salary; pension details available.
* £44,241 salary plus £12,816 contribution to Civil Service Defined Benefit Pension.
* 25 days annual leave, increasing by 1 day each year (up to 30 days); 8 bank holidays plus an additional privilege day for the King’s birthday.
* Flexible working options encouraging work‑life balance.
* On‑site gym with personal training available (membership applies), on‑site nursery, restaurants and coffee bar.
* Best‑in‑class learning and development tailored to your role; digital communities with clear career frameworks.
* Free parking.
Hybrid & Working Hours Details
The role is suitable for hybrid working. The expectation at present is a minimum of 60% of your working time each month spent at either your designated workplace or, when required for business reasons, in another office/work location. There may be occasions where you are required to attend above the minimum expectation.
Visa & Nationality Requirements
* Open to UK nationals, nationals of the Republic of Ireland, Commonwealth countries with the right to work in the UK, and EU, Switzerland, Norway, Iceland or Liechtenstein nationals and family members with settled or pre‑settled status under the EUSS.
* Also accepted are nationals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, Turkish nationals, and certain family members of Turkish nationals who have accrued the right to work in the Civil Service.
Application Process
Stage 1: Sift of CV and Personal Statement. You will provide a CV and a 750‑word statement answering the essential criteria listed above.
Stage 2: Interview and Assessment. An interview and assessment will take place at our Swansea office. The interview will assess Experience, Behaviours, and Technical skills. You will also complete an exercise to assess the Behaviour: Managing a Quality Service.
Feedback will be provided only if you attend an interview or assessment. We will also hold a 12‑month reserve list for the role.
Further information and guidance on the application process can be found on our careers site.
Reasonable Adjustments & Equality Statement
As a Disability Confident Leader employer, we are committed to ensuring the recruitment process is fair, accessible and allows all candidates to perform at their best. We will make reasonable adjustments if a person with a visible or non‑visible disability is substantially disadvantaged. Candidates dismissed from the Civil Service within the last 12 months or within a 5‑year period after a dismissal for fraud are not eligible to apply.
All external applicants and current employees of accredited non‑departmental public bodies will be required to undergo a Social Media Check.
Security & Criminal Record Check
Successful candidates must undergo a criminal record check. People working with government assets must complete a baseline personnel security standard check.
Skills & Behaviours Summary
* Managing a varied and challenging workload; organising and structuring time for yourself and a small team.
* Analysing and reporting data with a good understanding of how this insight can improve organisational performance.
* Passion for developing skills, a positive 'can‑do' attitude, initiative and commitment to learning.
* Attention to detail, confidence in handling data, appetite for continuous improvement.
* Confidence using MS Office, Power Platform and researching/developing new tools for the Learning and Development department.
* Influencing and encouraging decision‑making aligned to the business strategy.
* Excellent communication skills, with the ability to tailor methods to suit audiences.
Open Sessions
We are organising a virtual familiarisation session on Wednesday 14th January at 11:30 am where you can meet the team.
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