A leading consulting firm in Belfast seeks a Senior Major Incident & Incident Manager to lead a skilled team in delivering high-quality incident management services. The role involves acting as an escalation point for complex incidents, ensuring service delivery meets expectations, and developing process documentation. Ideal candidates should have extensive experience in ITIL-aligned incident management and be comfortable in high-pressure environments. The position offers a competitive salary and comprehensive benefits including generous family leave policies and a paid volunteering day.
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