Overview
You will be joining TUI Airways at a time of significant strategic growth, which provides a great opportunity to directly contribute to the TUI Airlines culture for both our customers and our people.
The Customer Delivery team are responsible for the performance of our sizeable and remote esteemed Cabin Crew community to ensure that we deliver a unique and memorable on-board experience for our customers. Reporting into the Cabin Crew Base Manager you will play a pivotal role in driving cabin crew engagement and good employee relations by influencing and ensuring they feel valued and understood.
The role will be based onsite at Birmingham Airport with some requirement to work shift and weekends, so flexibility will be required.
Applications close on 26th October 2025
Benefits
* Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
* Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
* A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
* Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
* Community: Get involved with incredible charity and sustainability initiatives like the TUI Care Foundation.
Responsibilities
* Responsible for the delivery of the defined people and culture strategy, creating a safe and enjoyable working environment for our Cabin Crew community.
* Assume responsibility for all aspects of Cabin Crew welfare, people management and employee relations which will include absence management and supporting crew back into the workplace.
* Work collaboratively with our HR colleagues you will use your knowledge and experience to ensure that all HR related activity is dealt with effectively whilst balancing a strong colleague centric ethic to achieve the right outcome.
* Balancing the needs of the business you will use data analysis and reporting alongside crew feedback to spot trends, recommend solutions and implement changes to ensure that every opportunity is taken to drive a positive culture and engagement.
* Play a key role in embedding all training initiatives and people development at your base alongside supporting the on-boarding and mentoring of our Re-joiners and new entrant Cabin Crew each year.
* Working in a highly unionised environment you will be an effective communicator and decision maker with natural influencing skills and will demonstrate the ability to interpret and implement policies and procedures whilst identifying areas of improvement.
* Flexibility to work variable shift patterns to include weekends and a rota which will be shared a minimum of 4 weeks in advance. You will assume on call responsibilities on a rotational basis.
Qualifications
* Employee relation case management: Disciplinary, grievance, absence, and performance.
* A proven track record of employee relations expertise gained in highly unionised environment.
* Experience in supporting training, inductions, and on-boarding to support colleague engagement.
* People and performance management.
* Significant colleague satisfaction experience ideally within an aviation environment.
* Excellent communication and influencing skills at all levels with the ability to communicate effectively and with impact to front line teams.
* A track record of strong analytical expertise and evaluation.
* Change management experience in remote teams.
* Stakeholder management and influencing skills collaborating with cross functional teams.
* Excellent organisation and planning skills, competent in MS Office (Word, Excel, PowerPoint, Outlook).
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
Security Clearance
At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline. Rest assured; we’ll guide you on the necessary information you need to provide at each stage.
Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you’ve resided in for more than 6 months in the past 5 years (some costs may apply).
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