IT Support Analyst (Shift Work)
On-site in Sunderland
£33,000 + Shift Allowance
Join a well-established and respected manufacturing company in Sunderland, a company that prides itself on innovation and operational excellence. We are looking for an IT Support Analyst to become an integral part of their Operations team, providing essential on-site technical support. This is more than just a job; it's an opportunity to contribute to the success of a thriving organisation and build a rewarding career.
Key Responsibilities:
* Manage and maintain critical IT infrastructure, including servers, network appliances, and PCs.
* Provide expert technical support for manufacturing systems (MES) and corporate systems (Microsoft 365).
* Deliver exceptional helpdesk services, resolving incidents and fulfilling requests efficiently.
* Collaborate with the wider IT team to develop and implement innovative solutions.
* Contribute to the development and maintenance of robust IT policies and procedures.
Essential Skills and Experience:
1. Proven IT support experience, particularly in infrastructure and IS systems.
2. Strong troubleshooting and problem-solving abilities.
3. Excellent communication and interpersonal skills.
4. Ability to work under pressure and meet deadlines.
5. ...