WORKPLACE EXPERIENCE MANAGER Bristol, BS16 1EJ 5 days per week on-site | 40 hours/week | Permanent ISS is seeking a Workplace Experience Manager to lead the on-site service experience at one of our key client locations in Bristol. This role is perfect for a proactive, people-first leader who thrives in a dynamic, customer-focused environment. What you'll do Ensure day-to-day contract compliance and adherence to ISS processes Foster a positive team culture and support your on-site placemakers Champion a seamless and elevated workplace experience for clients and end users Act quickly on missed SLAs and non-compliance to drive continuous improvement Build trusted relationships with clients and stakeholders while upholding ISS values About You Experience of working in either Workplace or Facilities Management (especially cleaning / office settings) – would be an advantage but is not essential Proven experience of exceeding client expectations and providing great customer service A strong background in people leadership and team development Excellent organisational skills and the ability to manage competing priorities A passion for service delivery and a proactive mindset Ability to balance process compliance with client expectations Ability to obtain BPSS Security Clearance. Click here to check your eligibility: BPSS Check Why ISS? At ISS, we connect people and places to make the world work better. You’ll join a global organisation that values integrity, innovation, and inclusion. Here, every employee is empowered to make a difference and grow their career. We proudly support equality and diversity in the workplace and welcome applicants from all backgrounds. Questions? Reach out to our Resourcing Team: resourcing.team@uk.issworld.com