The IMS Coordinator is responsible for managing the integrated document and information systems that support operational compliance, audit readiness, and quality control across UK West Nearshore Operations. The role ensures adherence to the clients global IMS policies, statutory requirements, and local operational needs. It serves as the primary interface for internal and external audits and supports the continuous improvement of document governance.
Key Responsibilities
Document and Information Management
* Lead local implementation of document control platforms including IMS, DORECO, Motion, Mobile Docs, DECA, SAP, etc.
* Manage document lifecycle processes including drafting, review, approval, publication, and archiving.
* Maintain the physical archive room at the West Coast Hub and ensure alignment with digital archives.
* Coordinate statutory documentation handling to ensure audit-readiness and legal compliance.
* Act as superuser and local trainer for relevant platforms; induct staff on document governance.
Audit and Compliance Support
* Own the Nearshore audit and review schedule.
* Support internal and external audit activity; ensure documentation is available, accurate, and up-to-date.
* Provide reporting and support to Quality Sponsors on non-conformances and performance metrics.
Stakeholder Engagement
* Liaise closely with Heads of Operations, Offshore Managers, Planning, HSE, TPMs, and Warehouse Coordination.
* Act as point of contact for the Global Information Management and IMS teams.
* Facilitate document standardisation across functional teams.
Continuous Improvement
* Identify process improvement opportunities within documentation workflows.
* Support local and global quality initiatives, including process confirmations and audit outcomes.
General Responsibilities
* Provide regular reporting to the West Coast Leadership Team.
* Contribute to the development of quality packs and status reporting.
* Support cross-functional forums and meetings related to documentation and quality.
* Carry out other duties relevant to the role.
Requirements
Document controller with 3-5 years' experience and good understanding of legislative requirements for statutory inspections, excellent IT skills, and ability to work with multiple stakeholders.
* Relevant educational background or qualification in information/document management
* Demonstrable experience in a technical, regulated environment
* Strong IT literacy including MS Office and document control systems
* Certified internal auditor (recognised provider)
* Excellent organisation, communication, and problem-solving skills
* Fluent in written and spoken English
* Willingness to travel occasionally to other sites
Desirable
* Experience within the renewable energy or large infrastructure sector
* SAP user skills
* Qualification in Quality or Compliance