Responsibilities:
* Support staff with hardware and software problems, servers and other systems (as required) – Windows 10, Windows 11 and Windows server 19, Mac OS (beneficial), photocopiers and printing management software.
* Onboarding of new starters (IT induction, access card preparation, SharePoint access, mailbox preparation, MFA, Mobile device management - Microsoft Intune)
* Off boarding of leavers
* Monitoring and maintaining equipment inventory, flagging requirements for new equipment.
* Oversee company mobile phones: costing, devices, users, etc.
* Oversee endpoint and network security – Unifi Firewall and switches.
* Oversee the email server and associated systems (email signatures, email security, etc.) – Microsoft Exchange.
* Managing WFH and office equipment (ensuring all office equipment is in working order and desks are appropriately equipped, keeping the IT equipment list updated etc).
* Looking after the telephone system (setting up new users, resolving and escalating any issues)
* Assisting with roll out of new systems/servers/technologies
* Supporting the Audio Visual set up in the office (All meeting rooms) - Microsoft Teams Room/ PC and audio/video meeting room set.
* Managing Microsoft 365 Environment (Azure, Microsoft Defender, Teams, SharePoint and any associated products)
* Coordinating disposal of old IT equipment
* Providing technical support on-site or via remote-access systems.
Requirements:
* Bachelors degree in information technology or computer science.
* Proven work experience as a technical support engineer.
* At least 3-4 years of experience
* Knowledge of web services, API, and IP-based protocols.
* Experience with scripting languages (beneficial but not essential)
* Knowledge of computer hardware and networking systems.
* Good time management skills.
* Good interpersonal skills.
* Abiolity to troubleshoot complex hardware and software issues.
* Excellent written and verbal communication skills.
* Ability to think critically.
* Teamwork skills.
* People skills – Patience and empathy.