Floor Manager Restaurant Report to: Restaurant Manager
Salary: Up to £48,000 gross per annum (£23 per hour), based on a 48-hour work week. This includes the service charge and is dependent on experience.
Increased holiday allowance with length of service
Complimentary meal while on duty
HSF Health Plan*
Dental cost reimbursement
Complimentary coverage for your partner and children
High street and grocery shopping discounts, as well as discounted cinema tickets and more.
Gym membership discounts.
Access to a 24/7 GP advice line and counselling services, including support for dependents.
Employee referral program for line employees.
Contributory pension scheme*
Learning and development opportunities.
As our Floor Manager at ...At Sloane, you will play a pivotal role in ensuring an exceptional dining experience for our guests while maintaining the seamless operational and financial success of the restaurant, bar, and in-room dining services.
It is for someone who is flexible and committed to each part of what our dining room delivers. It is a hands-on operational role that requires confidence over every domain: from waiter, to barista, to bartender, to sommelier, to jumping in and helping when the commis need support polishing, to delivering perfect room service.
We are a unique property, blending a service style of gastro precision with dining room warmth, and Parisian glamour. This iconic menu comes from Hotel Costes in Paris, meaning we have a legacy to uphold. It is this unique legacy that draws people to us, requiring irreproachable standards, so we are strict on set up, service, intervention on a table, and guest relations.
Our wine-list is French focused, so a real passion for French wine is a must, without the fluff. Honest knowledge, care, and attention when describing and serving wine, but without fanfare or dramatics.
You will collaborate closely with our Restaurant Manager and the rest of the team to enhance guest satisfaction and foster a culture of continuous improvement. Guest Experience & Service Excellence:
Be a dynamic and visible presence on the floor—at times working a section while monitoring service across the dining room through the support, guidance, and motivation of other team members.
Deliver personal, intuitive service that reflects the calm elegance of our hotel and the individuality of each guest.
Lead by example through your service, setting the tone for energy, professionalism, and guest care.
Help develop junior staff by sharing deep knowledge of food, wine, and service etiquette.
Handle guest feedback efficiently and resolve any service issues with care and urgency.
Operational Management and Efficiency:
Execute and monitor opening, shift change, and closing duties, ensuring consistency and readiness.
Help manage daily staffing levels and adapt floor coverage in real time based on guest flow.
Communicate effectively with the kitchen and bar to maintain seamless service.
Maintain floor standards for presentation, cleanliness, and atmosphere throughout service.
Actively participate in departmental meetings and team briefings, offering support and guidance to team members when needed to achieve collective objectives.
Health and Safety Management:
Act in accordance with fire safety instructions and promote a safe working environment.
Attend and stay updated on mandatory training and legislative changes.
Coach, train, and nurture both management and hourly employees.
Elevate team performance, morale, productivity, and enthusiasm.
Minimum 2 years of experience in a similar role within a luxury dining room/property.
Someone who is not afraid of a quiet service, where focus and commitment must still be maintained.
Excellent knowledge of cocktails, spirits, wines and champagne. Strong French wine knowledge with an ability to treat our wines with care, but not fuss.
Excellent knowledge of food with a high aptitude to learning and describing dishes with flair to both guests and team members.
Strong upselling skills and ability to tailor service to differing guests’ needs.
Ability to speak and write French is desirable but not essential.
Strong leadership skills to motivate the team and maintain a high level of service.
Availability to work flexible shifts, including evenings, weekends, and holidays.
We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences.
Within one of London’s most stylish interiors, the hotel combines the quintessentially British style of the Cadogan Estate with a unique French touch. Designed as an exceptional and inspiring destination, it highlights the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting.
Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality.
*Upon successful completion of the probation period
*The service charge range fluctuates based on our forecasted business levels and may vary from month to month.