Sales Assistant - Lifestyle Shop
Position
Purpose:
As a Sales Assistant, you are the face of the
Petersham Nurseries Shop, responsible for providing the highest levels of
customer service, demonstrating exceptional product knowledge and building
quality customer relationships that result in increased sales and repeat
business.
Principal Accountabilities:
Sales
& Service
* Welcome all customers shop in
a friendly and approachable manner.
* Serving customers
at the till and being an obvious presence throughout the shop – assessing
opportunities for up and cross selling throughout the product range.
* Build lasting customer
relationships to deliver increased sales through effective up selling and cross
selling throughout the shop.
* Achieve retail weekly sales targets
set by Manager and Buying Team.
* Maximise sales revenue by
offering related products.
* Handle refunds graciously and
turn them into sales opportunities.
* Increase the customer base by
encouraging inclusion in Company database.
* Give accurate and current
information about the product.
* Direct customers throughout
the shop or to the specific area the customer enquires after at all times, even
when going on breaks.
* Taking customer enquiries by
phone and handling efficiently and in a timely manner.
* Aim to achieve ‘Guest Shopper’
commendations.
* Handle multiple customers
effectively.
* Checking on all
customer deliveries due out and liaising with internal delivery dept. or
outside couriers.
* Take part in
product training and team briefings, both formal and on a daily basis.
* Assisting and
assuming same responsibilities in the horticultural garden shop when required.
Merchandise & Operations
* Full and accurate
till operation and responsible for cash handling procedures are adhered to.
* Implement the
shop display standards.
* Keep stock, stock rooms, till
points and fixtures, fittings and merchandise clean and tidy.
* Physically
replenishing from stock room and continuing as necessary throughout day.
* Ensure all stock is ticketed barcoded
and priced.
* Watering and
maintaining all house plants as required. Watering of floor and raking as
required.
* Assisting with
store room tidy ups.
* Assist in weekly stock counts
and rotation of perishable goods.
* Assist with (annual/
bi-annual) Stock Takes.
* Ensure security procedures
are followed in order to prevent theft.
* Accurately
administrating delivery files, gift vouchers and write offs.
* Liaising with
stock control for accurate reporting of stock anomalies, wastage and breakages.
*
Work in a safe way following the company guidelines.
We look forward to hearing from you.