Learning & Development Officer - Ipswich or CambridgePQE: Term Type: PermanentWorking Hours: Reports to: Department: Human Resources Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client.We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face.Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 5th best law firm to work at in 2024.With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 40% of our partnership.L&D is a core element of our People offering, as Birketts LLP believes that staff development and learning should be an integral part of the firm’s strategic planning; to enable staff to perform their individual roles effectively and with confidence, and to ensure that we achieve our common objectives and plans for growth. The central Learning & Development (L&D) team provides learning and development for all staff through training programmes and other development support. Developing our talent and delivers business systems knowledge, business skills and personal development training for all team members within the firmThe L&D team are mainly based in Ipswich and sits alongside the other people functions including HR. The job holder will be responsible for the delivery of learning directly related to Business Systems learning. This includes Inductions, business as usual business systems training delivery and assisting in the design and delivery of learning for r changes and upgrades to the Business systems used within Birketts.Recognised training qualification (e.g. CIPD/TAP)An experienced IT Trainer, ideally with experience gained within a professional service environmentStrong coaching and training delivery skillsStrong understanding of Learning & Development and the Training CycleInterpersonal effectivenessDelivering the Business system Induction programme in line with firm and Learning and Development (L&D) strategy. Liaising with appropriate stakeholders to ensure Inductees needs are established and met.Delivering Business Systems Training programmes in both a formal and informal setting, virtually and face to face.Working with appropriate stakeholders to project management L&D’s element of changes to IT systems as required.Carrying out Training Needs Analysis (TNA) for target offices.Designing both formal and informal learning interventions with accompanying materials such as handouts, exercises and trainer notes.Contributing to and assisting with quality assurance of electronic learning materials.Ensuring the learning environment and resources support learner needs.Preparing the learning environment and resources; including setting up IT equipment where appropriate.Assisting in evaluating the effectiveness of training programmes and learning outcomes.Appropriate record keeping on training delivered to assist the L&D Administrator in ensuring that data is accurate.Responsible for ensuring own knowledge and skills are kept up to date, using internal and external resources and tools. Requesting training where necessary.At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Alongside a flexible and inclusive work environment, we offer the following core benefits:25 days holiday (FTE) plus Bank Holidays Long Service holiday award – 1 extra week every 10 years continuous servicePrivate Healthcare with BUPA (offered after probation is passed)Scottish Widows Pension Scheme (5% employer / 5% Employee)Staff Profit Share and Individual Performance Bonus Scheme Salary sacrifice (Pensions, Staff Profit Share)Life Assurance - 4 x salary / Permanent Health InsurancePaid CSR DayEnhanced Maternity/Paternity LeaveSubsidised gym membershipElectric car schemeAgile/Hybrid Working PolicyDress for your Day Policyhttps://www.birketts.co.uk/recognition-reward-benefits/Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application. Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation.We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.