We are seeking an experienced Account Coordinator to manage new and repeat business orders for assigned customer accounts. This role focuses on delivering excellent customer service, resolving issues efficiently, and ensuring smooth order processing from start to shipment. Key Responsibilities Manage customer accounts, providing proactive support and updates on order progress. Take ownership of customer issues and see problems through to resolution. Liaise with internal departments to ensure smooth order transitions. Process orders and maintain accurate records. Support continuous improvement in customer service and account management. Requirements Proven customer service experience; manufacturing experience is a plus. Proficient in MS Office (Excel, PowerPoint); SAP knowledge is an advantage. Must have the right to work in the UK; security clearance may be required