An opportunity exists to be part of Wakefield Council's Homeless Team as a Customer Advisor.
The Team provides homeless prevention, assessment and decision making services to those who are homeless or at risk of becoming homeless.
This role involves both face to face and telephone contact with service users who are homeless, potentially homeless or in housing need. You will be gathering and recording information, providing advice, support, advocacy, and signposting to other organsiations, as well as considering solutions to assist in resolving initial enquiries made to the Housing Needs Service.
You will also be required to provide key administrative support to assist in the operation of the Homeless Team, and the Housing Needs Service in general.
We are looking for someone who is organised, has excellent communication skills, effective interpersonal skills, and has personal resilience when dealing with challenging situations. You will also need to have good IT skills and be able to work both independently and as part of a team.
For more information on this role and the essential requirements of the post, please refer to the job description and specification.