Social network you want to login/join with:
1. Providing ongoing analysis of inbound and outbound performance, recognizing, and flagging key trends.
2. Adapting approach across multiple market-leading brands (iHasco, uCheck SMAS & more).
3. Create, monitor, and maintain dialing strategies to support changing business needs.
4. Effectively communicate any areas of potential risks around data volumes/quality.
5. Ensure all dialer and real-time MI is accurate, timely, effective, and insightful.
6. Work closely with key stakeholders to measure on-the-day performance against plan in both outbound and blended environments.
7. Create and analyze campaign performance and provide strategic recommendations, applying normalization methodologies to remove bias.
8. Create selections and data flows for campaigns in the campaign management platform, ensuring data integrity and quality assurance.
9. Build easy-to-understand reports and dashboards to track, spot, and share trends.
What we are looking for:
1. An enthusiastic attitude and a desire to learn more!
2. Fault logging and bug fixing, liaising externally to ensure minimal downtime of key systems with face-to-face contact and quick turnaround.
3. Working knowledge of Microsoft Office products, especially MS Excel.
4. Excellent analytical skills to collect, measure, organize, and analyze data.
5. Experience in building reports and dashboards.
6. Willingness to travel.
Here’s a taste of the perks we roll out for our extraordinary team members:
1. 25 Days of Holiday: Enjoy sun-soaked beaches, snow-capped mountains, or your favorite cozy spot at home. Take your well-deserved break with 25 days of holiday, plus bank holidays.
2. Birthday Bliss: Celebrate your birthday with a day off — because at Citation, we believe in celebrating YOU.
3. Post-Wedding Bliss: Extra weeks of holiday for newlyweds to enjoy post-wedding happiness.
4. Growing Families: Support for expectant parents, including vouchers and special perks for celebrating your newest family member.
5. Healthcare cash plan: Private healthcare to ensure your well-being and peace of mind.
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