Senior Facilities Manager.
Based in Derby on our Rolls-Royce contract.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
What this job involves
The Senior Facilities Manager is responsible for managing all aspects of FM Service delivery within their designated geographical area.
Client/Stakeholder Management
1. Connect to key stakeholders at the site and gain buy-in when appropriate and communicate issues, actions and results in real-time to the right stakeholder
2. Ensure the continual implementation of Best Practice across portfolio of sites.
3. Communicate and interact at all levels modulates content and ways of communicating accordingly
4. Responsibility for meeting KPI’s and SLA’s defined within the contract
5. Understand that client and JLL objectives need to be compatible, deliver to the client operationally and financially, whilst ensuring JLL financial interests are protected
Operations Management
6. Ensure high levels of service are continually delivered by Service Partners and in-house team
7. Monitors array of metrics and manages site to ensure proper optimal operations
8. Integrates service delivery by connecting everything related to the building experience
9. Hold Landlords accountable, ensuring that terms of lease are being provided to client external maintenance, central plant management.
10. Detailed knowledge of MSA & escalate scope changes / scope creep with potential to impact to MSA
Procurement & Vendor Management
11. Manage and take responsibility for all vendor contracts within areas of geographical responsibility. This includes but is not limited to; Cleaning, Catering, M&E, Landscaping and Security.
12. Ensure that contracted resources deliver to expected standards, providing value for money and best in class service where possible. Manage Supply Partner spend to ensure budgets are adhered to, monitor performance as per agreed KPIs and ensure a strong relationship is built and maintained with Vendor Partners.
13. Develop a close working relationship with all of the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high quality service
14. Proactively involved in ensuring that services are reviewed and refinements made to enhance these services.
Financial Management
15. Manage processing and controlling of purchase orders, invoices and work orders.
16. Approve purchases of supplies and equipment for use at managed office buildings
17. Work with the Financial Manager to prepare the final budget documentation / plans and administers the works to ensure budget compliance
People Management
18. The FM is responsible for the management, supervision, and professional development of all direct reports
19. Establish written goals and objectives for employees directly reporting to the role of FM. Conduct periodic formal and informal performance evaluations via the IPMP System. Develop training program and career path for property employees. Assure succession planning is in place for all team members.
Health & Safety Management
20. Ensure that all defined services are completed in accordance with all operating procedures, statutory requirements, and within the client procedures, guidelines and country legal requirements for Health and safety.
21. Updating and maintaining official safety documents, liaise with government authorities
Desired skills and experience for this job
22. Excellent people skills and ability to interact with a wide range of client staff and demands
23. Able to communicate strong in local language and on extended “English” language level
24. Strong PC literacy and proven ability to manage daily activities using various systems
25. Knowledge of quality management and KPI measurement
26. Knowledge of vendor management for specialized services
27. Proven capacity to understand and interpret commercial contracts and relevant terms
28. Budget management and financial analysis skills
29. Move and relocation management and delivery
30. Previous experience within facility management
31. Tertiary qualification in facilities management, building, business or other related field &/or 3-5 years’ experience in facilities, property management, hospitality or related field (desired)
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at JLL. Apply today!