Are you passionate about delivering exceptional service and building lasting relationships? Do you thrive in a dynamic, customer-focused environment where no two days are the same? If so, we want you to be part of our team at Origin, the UK's leading manufacturer of bespoke aluminum doors and windows. Our mission is simple - to transform the way families enjoy their homes, from the inside out. Established as a family-run business, we have grown into a market leader while maintaining our family ethos at the heart of everything we do.
As a Customer Services Executive, you'll be at the heart of our mission to provide outstanding support to our clients in a fast paced environment. From solving problems to processing orders, and from customer education to collaborating with teams, you'll play a crucial role in ensuring every interaction is seamless and positive.
Key responsibilities of a Customer Services Executive:
1. Build and maintain strong relationships with clients, ensuring their needs are met with professionalism and care.
2. Providing excellent customer service: communicate clearly and effectively with customers, colleagues, and other departments.
3. Resolve customer inquiries, issues, and concerns quickly and efficiently.
4. Assist with order placements, tracking, and modifications.
5. Collect feedback to continuously improve our customer experience.
6. Support ad-hoc projec...