The University of Leicester is seeking an experienced voice and telephony specialist to join their Digital Services team. This full-time role involves modernising voice communications with Microsoft Teams Telephony and supporting Contact Centre operations' migration to Cisco Webex Contact Centre. The ideal candidate will have hands-on experience with Microsoft Teams Telephony, an understanding of VoIP protocols, and relevant certifications. This position plays a crucial role in supporting one of the university's most visible events, Clearing, in August.
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