JOB TITLE: Data Centre Operations Manager SALARY: £67,023 - £74,470 LOCATION(S): Peterborough HOURS: Full-time - 35 hours per week WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Peterborough office site. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy. About this opportunity As the Data Centre Operations Manager, you'll be responsible for leading all 'Run the Bank' activities within our Core Data Centre estate. This includes leadership of the Data Centre Operations shift teams (28 LBG colleagues) as well as a dotted line into specific Data Centre vendors. This position embraces agile working and is site based a minimum of 40% of the working week. You'll sit on the Data Centre Management team and report directly into the Senior Data Centre Manager. The role requires travel between the LBG core Data Centre sites. We're currently seeing substantial investment in the future of the Lloyds Banking Group Data Centres and this is a fantastic opportunity to be part of the team delivering the new world class Data Centres. What you'll be doing Day to day management of our core Data Centres, people and processes. Key areas include site management, access control and incident, problem & change management Work closely with our building engineering teams; ensuring mechanical and electrical workloads are fully understood and any potential impact to our critical IT systems are appropriately risk managed. Review the forward schedule of change and ensure any freezes or restrictions are known and understood Lead Data Centre site tours, providing insight into core operational systems, our IT infrastructure and drive to reducing our carbon footprint Manage relationships with key Data Centre vendors Deputise for the Data Centre Senior Manager, including performing the role of deputy Building Incident Lead Undertake engaging 1:1's and performance reviews. Create stretching objectives aligned to our core business goals Coach, mentor and develop the Data Centre Operations team, with a sharp focus on wellbeing and fun Working with Group Sourcing, provide consultation for key Data Centre contracts Via a rota; provide out of hours on call support Why join us? We're transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We're growing, and we'd love you to be part of the journey. What we're looking for? Crucially, you're a team player. Put yourself in our customer's shoes and work collaboratively across the various Data Centre teams. Data Centre Operational experience is essential for this role IT literate and able to utilise a range of applications including Microsoft Office 365 and ideally ServiceNow. Proven ability to provide excellent Customer Service with strong written and verbal communication skills. Analytical and practical. You need to hold a UK Driving License with access to a vehicle. We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. This is a place for you Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Ready for a career where you'll learn and thrive? Apply today and find out more. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .