Great healthcare requires great people. That’s why we are doing everything we can to recruit committed, skilled people – and to make sure we support our new and existing employees, so they choose to stay with us.
#WeAreEEAST
We encourage you to ensure that your application relates to the Person Specification (provided as part of the Job Description or as a separate attachment).
Please visit our recruitment support page for advice on completing your application.
Job overview
The purpose of this role is to compassionately lead a Team of clinicians, Team Leaders and other support staff within a defined geographical area to provide safe, effective, caring and responsive services of a modern ambulance service, as part of a wider integrated Urgent and Emergency Care System.
Leading Operations Managers will be rostered to ensure coverage at multiple work settings. These will include response duties to 999 calls and incidents, A&E Departments for hospital liaison, ambulance stations to conduct meetings and appraisals, and any other setting that operational managerial presence is required.
Main duties of the job
As part of an area-based Team, the post holder will support the general day-to-day running of the locality in conjunction with the Local Area Manager and Team Leaders, or as directed, with particular focus on staff welfare, operational productivity and efficiency, and best utilisation of available operational resources.
Working for our organisation
1. You're thinking about working for the ambulance service, but wondering what sets us apart and makes the six counties of Essex, Hertfordshire, Bedfordshire, Suffolk, Norfolk and Cambridgeshire so special.
2. You get to work in one of the most diverse areas of the country; the bustling capital city is on our doorstep and the bracing North Sea coast envelops our shores to the east.
3. We've got historical cathedral towns and cities, brand new communities, rural broadlands and some of the busiest arteries of road and rail networks, including the M25, A14, M1, M11 and A12, and railway lines from London Liverpool Street out to Cambridge, Norwich, Peterborough, Colchester and Southend.
4. Wherever you go in the east of England there is always something to see and do; but if travelling around the UK and beyond is a must for you as well, the Luton, Stansted, Norwich and Southend airports couldn't make it more easier to stay in touch with loved ones or send you on a deserved holiday or short break.
Detailed job description and main responsibilities
Please see the attached job description and person specification for more details.
Person specification
Qualifications
Essential criteria
5. HCPC Registered Paramedic (must have completed NQP consolidation of learning), or equivalent Nurse/Allied Health Professions, registered with a relevant governing body (NMC/HCPC)
6. Managerial qualification or equivalent experience, demonstrable experience of working in a supervisory role, or above
7. A full UK manual driving licence with C1 category with no more than 3 penalty points.
Desirable criteria
8. NARU Operaitonal Commander Course acquired within 12 moths
Skills & Knowledge
Essential criteria
9. Excellent interpersonal, organisational and influencing skills
10. Excellent communication with the ability to adapt styles and messages to match the situation and audiences, including delivering difficult information and, at times, in distressing or emotional situations
11. Ability to assess situations and make decisions quickly and confidently
Experience
Essential criteria
12. Mentoring and clinical supervision experience
13. Experience of working in highly pressured situations whilst remaining calm and effective
14. Experience of managing a team
Desirable criteria
15. Experience of managing hospital turnaround delays and escalation process and procedures
References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.
All appointments will be subject to currently having a clean disciplinary record.
Please be advised that a No Smoking Policy is in operation throughout the Trust.
Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.