Job Overview
* To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
* Delivering results that meet and/or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
* To undertake additional training to ensure continuous self-development.
Main Duties Operations
* Familiar and knowledgeable of the site Job Descriptions Front of House.
* To proactively observe the reception area for opportunities to assist with colleagues and guests.
* To be fully conversant with all standard operating and emergency procedures, ensuring an appropriate and professional response to any situation that arises.
* To proactively monitor building demise, recognising the behaviour of others, and to report any unusual activity immediately.
* To develop, and promote exemplary colleague relations in order to identify and elevate any security issues or improvements.
* To accurately report and record incidents or risks in a succinct and professional manner.
* To tactically manage any incident and give confidence to others that the situation is being dealt with effectively and efficiently.
* Liaise with clients and customers in a polite and professional manner.
* Providing a visible presence to deter unsavory behavior.
* Reassure the client that their employees and facilities are safe.
* Maintaining the highest standards of security whilst maintaining professionalism.
* Pinpoint suspicious behaviour and take remedial non-confrontational action.
* Taking responsibility for the security of the building entrances.
Team
* Ensure accurate and timely completion of all necessary shift paperwork for submission as necessary.
* Set professional standards of conduct and report any inappropriate behaviour.
* Proactively monitor the Lloyd's building and surround, reporting any unusual activity.
* Ensure you complete all mandatory online training.
* To effectively manage tasks within the agreed deadlines, in accordance with the standard operating procedures.
Training
* Fully and satisfactorily complete all required competency training.
* To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
* Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
* You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
* Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
* Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
* Use common sense and initiative by immediately involving others if a situation appears to become threatening.
* To maintain professional conduct in the face of difficult situations and challenging customers.
* Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
* Keep to schedules and demonstrate commitment to Mitie and the Client.
* To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
* To call emergency services and Communication Centre to report all incidents.
What we are looking for
* Previous Security Experience in a customer facing role.
* SIA License.
* Warm and welcoming personality.
* Computer literate, with high attention to detail - highly desirable.
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