The Royal Automobile Club are currently seeking a Sports Assistant to join the team looking after the Sports and Wellbeing facility in our Woodcote Park clubhouse. The role offers a variety of sports including swimming, tennis, squash, gym, and studio classes. This 40-hour per week, 5-day position (Monday to Sunday) requires delivering exceptional customer service to our members at all times.
Responsibilities
* Supervise and ensure high standards of service by the poolside and public areas
* Maintain a safe pool environment through excellent lifeguard practices
* Assist with the operational roles around the facilities
* Engage in polite professional conversations with members and guests, using the member’s name and title as appropriate at every opportunity
* Ensure all public areas are maintained and cleaned at all times
* Provide a friendly professional service to all members and guests to create a warm and welcoming atmosphere
* Keep up to date with all sports and wellness services, current promotions and new products to recommend to members and guests
* Ensure compliance with the rules of the Clubhouse’s Health and Safety Policy
* Provide assistance at the sports reception and other staff needs
Qualifications
* Valid full UK driver’s licence
* Competent swimmer willing to train towards achieving the NPLQ Lifeguard Qualification
* Proven excellent customer service experience
* Approachable and confident
* Take pride in your work and the team
* Good communication skills
Benefits
* Free meals on duty
* Paid birthday day off
* Generous pension
* Free onsite parking at Woodcote Park clubhouse
* Free shuttle bus from Epsom station
* Perkbox discount scheme
* European RAC cover
* Interest-free season ticket loan
* Employer‑paid health cash plan
* 24/7 Employee Assistance Programme
* Staff parties, Heritage
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