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Vehicle Service Advisor required in Tewkesbury
* Starting salary up to £26,000-32,000 per annum (negotiable pending experience)
* Working hours: either 8:00am-5:00pm or 9:00am-6:00pm, Monday to Friday, with 1 in 4 Saturdays, 7:00am-1:00pm
* Excellent long-term career prospects with a 105-year-old family-run business
Our client, a multi-franchise-approved commercial vehicle dealership in Tewkesbury, is seeking a Vehicle Service Advisor to join their team.
Responsibilities include:
* Capturing customer details and vehicle faults accurately at first contact
* Handling telephone bookings and entering them into the workshop system
* Raising job cards and ensuring all documentation is complete
* Updating customers on vehicle status
* Managing customer database entries
* Handover of vehicles to customers
* Explaining repairs and vehicle test requirements
* Monitoring repair progress and ensuring timely delivery
* Upselling after-sales services, including Service Contracts
* Discussing payments and arranging schedules for MOTs and inspections
* Providing warranty advice and vehicle service guidance
The ideal candidate will demonstrate excellent customer service skills, strong organizational abilities, and familiarity with Microsoft Office, Excel, and dealer management systems. Experience as a Vehicle Service Advisor in a franchise-approved dealership with a clean UK driving license is essential. Experience with commercial vehicles is a plus but not required.
Benefits include:
* Salary up to £26,000-32,000, negotiable based on experience
* Manufacturer-accredited training opportunities
* 28 days holiday including bank holidays
* Company pension and life assurance
* Additional benefits such as staff discounts, referral programs, wellbeing initiatives, and free on-site parking
* Long-term career growth within a historic family business
If interested in this Service Advisor role or other motor trade opportunities in Tewkesbury, contact Sarena Abbott at Perfect Placement today. Our automotive recruitment team is passionate about connecting candidates with the best jobs in the industry.
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