Senior Account Manager (E-commerce) Function: Performance Creative | Account Leadership | Pod Management Reports to: Account Director Location: Remote-first (1 days per month in-office - Hambi Media HQ, Oval, London) Compensation: £40,000 – £50,000 Bonus Benefits 27 Days Holiday About the Soar Group The Soar Group is one of the UK’s fastest-growing performance agency groups, home to three specialist agencies. On the inside, we work as one: Hambi Media: Performance creative agency for Meta, delivering High Production, UGC, and Static ads. The UK’s largest performance creative division in the UK. For You Advertising: The UK’s 1 independent TikTok agency, specialising in TikTok paid media, TikTok Shop, and creator-led content at scale. Soar With Us: Paid social and paid search, managing media buying and growth strategy across the group’s client portfolio. Together, the group manages over £100M in ad spend, works with category-leading D2C brands, and operates the UK’s largest Creative Strategy department with design, production, strategy, and UGC all under one roof. What Sets Us Apart Nominated for Meta’s Creative Diversity Award 2025, the only independent agency recognised. Highest independent agency spend on Meta in 2025. Official TikTok Agency Partner, Creative Partner, and one of the only TikTok Shop Partners across UK and US. Two production studios (London and Manchester) Creators of D2C Diaries, one of the UK’s leading eCommerce podcasts. About the role: We’re hiring a Senior Account Manager to strengthen our middle management layer and lead pods at a higher standard. This role blends client leadership, team management, and delivery ownership. You’ll oversee a small group of high-value accounts while coaching Account Managers to perform consistently and confidently. You are not just “good with clients” - you know how to run accounts, lead people, and raise standards. Requirements What you'll be responsible for: Client & Commercial Leadership: Own senior relationships across larger, higher-impact accounts Lead strategic client conversations, performance reviews and planning Guide clients through launches, pivots and scale moments Spot upsell, retention and growth opportunities Pod & People Management: Line-manage Account Managers within your pod Coach AMs on communication, organisation and client ownership Raise delivery standards across accounts and workflows Support hiring, onboarding and development of AMs Delivery & Quality Control: Oversee UGC and creative workflows across the pod Ensure launches are planned, resourced and executed cleanly Act as escalation point for delivery or client risk Maintain consistency across processes and client experience What you bring: 4 years’ experience in agency account management Proven experience managing or mentoring Account Managers Strong understanding of performance creative, UGC and launch cycles Confidence running senior client conversations independently Commercial awareness — retention, margin, and growth matter to you Calm authority — clients and teams trust your judgment Who you are: A true manager - you enjoy leading people, not just accounts Standards-driven - you care about quality and consistency Accountable - you own outcomes across your pod Structured and decisive - you bring order and clarity A role model - AMs learn by watching how you operate Benefits Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents. Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals. Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency. Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days. Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programmes. Remote working with 1 day a month in London Head Office.