Job overview
The South London Partnership are looking to recruit an 8a Forensic Mental Health Case Manager. The post holder will work across a number of Providers, both NHS and independent sector, ensuring forensic patients receive the best quality care as near to home as possible.
The successful candidate will be responsible for the quality assurance of an allocated caseload, including regular patient reviews and Care and Treatment Reviews where appropriate (Transforming Care Programme). The case manager works closely with the Provider to ensure high quality care is maintained. The case manager has oversight of any LTS or seclusion and will monitor and review this closely.
The successful candidate will interface with a range of other stakeholders. You will work with other Case Managers in the management of particularly complex cases and delayed discharges. You will also work in collaboration with services within the hub to manage relationships with ICB colleagues. This role requires you to work in collaboration with local authorities, third sector and other statutory bodies such as MAPPA, Police, HMPPS, MOJ and CJS in the management of effective usage of specialised mental health services.
If you have experience of working in forensic services, a commitment to high quality care and a passion for innovation we would like to hear from you.
Main duties of the job
Regular patient reviews on all services which include:
- Listening to and talking with patients, their families and carers via formal MDT discussions and care planning processes
- Ensuring that the voices of patients and their families are heard and acted upon by the services supporting them
- Monitoring and reviewing the quality and safety of provision and escalating concerns or issues where necessary
- Observing providers in practice, monitoring and reviewing quality information and local intelligence
Recording of all visits on NCMS.
Reporting all reviews to the Programme Partnership Group this includes and concerns and the plan in place to manage any concerns.
Actively manage any units on enhanced monitoring ensuring there is a robust action plan in place.
Engage in the quarterly contracting meetings feeding back any quality improvements or concerns.
Attend all SLP internal quality meetings, this would include Quality Matters, Programme Huddles, and the Quality Governance Group.
Working for our organisation
The South London Mental Health and Community Partnership (SLP) is a collaboration between Oxleas NHS Foundation Trust, (Oxleas), South London and Maudsley NHS Foundation Trust, (SLaM), and South West London and St George’s Mental Health NHS Trust, (SWLSTG), between them delivering mental health services to a population of more than three million people.
The partnership brings together clinical expertise, experience, and innovation, aiming to improve quality, use resources most effectively, and deliver best practice consistently to all patients. Since its inception, the SLP has been a resilient and effective partnership that has improved patient experience, introduced innovation, and developed new services across the 12 boroughs of south London.
Detailed job description and main responsibilities
Key Responsibilities:
Improving Quality and Outcomes
To manage a portfolio of tools that support the delivery of the programme
Enabling Clinical Leadership
To ensure that clinical leadership is central to the delivery of all South London Partnership activities
To ensure up to date and accurate information is available to support clinical and strategic decision making
Enabling Patient and Public Involvement
To act as a champion for patients and their interests and involve the public and patients in the policy development and decision-making of the South London Partnership
Promoting Equality and Reducing Inequalities
To uphold organisational policies and principles on the promotion of equality and reducing inequalities
To create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality
Partnership and Cross Boundary Working
To form close relationships with regional leads and SROs to ensure that the analytical service is being used to shape key programmes and policies
To work closely with stakeholders across the system, including Specialised Commissioning Leads, Transforming Care Partnerships, London Adult Directors of Social Services, London Local Government Association Leads and others as required
Operational
Work internally and externally to deliver analysis, projects, initiatives and services to time and in a cost effective way
To support the identification and sharing of best practice in employee engagement
To operate in a highly political and sensitive environment
Support the portfolio of programmes in demonstrating value for money for current spend through tracking, managing and delivering agreed benefits
Financial and Physical Resources
Responsible for supporting the commissioning of projects and procurement of services to support project delivery
Ensure projects and initiatives are delivered on time, to quality standards and in a cost effective manner, adjusting plans as required
Information Management
Develop the acquisition, organisation, provision and use of knowledge and information
Highlight exceptions and risks ensuring mitigating action can be taken to keep the programme on track
Drafting reports summarising status on issues, appraising outcomes, and providing progress reports as required
Collate as required, qualitative and quantitative information and lead appropriate analysis to develop robust business
Analyse, interpret and present data to highlight issues, risks programmes and policies and support decision making
Research and Development
Plan, develop and evaluate methods and processes for gathering, analysing, interpreting and presenting data and information
Deliver projects to comply with key performance indicators
Co-ordinating Research and Development initiatives, delegating as appropriate
Planning and Organisation
Ensure projects and initiatives are delivered on time, to quality standards and in a cost effective manner, adjusting plans as required Determine the strategic planning of Department projects, identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary
Determine the development of performance and governance strategies and the development and implementation of improvement programmes, in accordance with Department priorities
Determine short, medium and long term business plans, achieving quality outcomes
Policy and Service Development
To carry responsibility for developing policy and procedure in the area the job holder is currently working on at a point in time, including briefings, commissioning, business or resources
Responsible for proposing and drafting changes, implementation and interpretation to policies, guidelines and guidelines and any other documents which may impact service
Proposes changes to own project and making recommendations for other projects delivery
Leadership for Transformational Change
To model a collaborative and influencing style of working, negotiating with others to achieve the best outcomes
Using Insight and Evidence for Improvement
To use analytical techniques appropriately to improve decision making in support of the South London Partnerships core objectives
Developing an Excellent Organisation
To work in partnership with others and as part of cross directorate teams to deliver successful outcomes
To support the organisation’s ways of working, model its values and champion the NHS Constitution
Person specification
Qualifications
Essential criteria
1. Registered Mental Health/Learning Disability Nurse or other registered health or social care professional
2. Possess a relevant additional professional qualification, masters level or equivalent level of experience of working at a senior level in specialist area
3. Member of relevant professional body e.g. Registered Mental Health/Learning Disability Nurse or other registered health or social care professional
Desirable criteria
4. Further training or significant experience in project management, financial management or supporting change management processes
Experience
Essential criteria
5. Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement
6. Should have an appreciation of the relationship between the South London Partnership, NHS England and individual provider and commissioning organisations
7. Knowledge of legal issues pertaining to the specialist service, including MHA 1983
8. Significant operational knowledge of in-patient services, including risk assessment/management
9. Significant experience of successfully operating in a politically sensitive environment
Desirable criteria
10. Experience of managing a team
11. Experience of managing risks and reporting
12. Understanding of the public sector
13. Experience of drafting briefing papers and correspondence at senior management team level
14. Experience of monitoring budgets and business planning processes
15. Experience of working within a secure setting either in-patient or community
Skills and Capabilities
Essential criteria
16. Ability to produce high quality and accurate reports
17. Self-motivated and able to work independently
18. Ability to work under pressure
19. Ability to travel to disparate locations on a regular basis
20. Must be able to prioritise own work effectively
Communication Skills
Essential criteria
21. Must be able to provide and receive highly complex, sensitive or contentious information; negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
22. Clear communicator with excellent written and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately to a diverse and varied range of audiences consisting of internal and external stakeholders
23. Ability to negotiate on difficult and controversial issues including performance and change
Analytical / Planning / Management Skills
Essential criteria
24. Ability to analyse complex facts and situations and develop a range of options.
25. Takes decisions on difficult and contentious issues where there may be a number of courses of action
26. Strategic thinking – ability to anticipate problems before they arise
27. Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
28. Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others
Desirable criteria
29. Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects
Autonomy/Freedom to Act
Essential criteria
30. Must be able to use initiative to decide relevant actions and make recommendations with the aim of improving deliverables and compliance to policies
31. Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales
32. Experience of identifying and interpreting national policy
33. Experience of researching best practice interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on policy implementation).
Physical Skills
Essential criteria
34. Working knowledge of Microsoft Office with intermediate keyboard skills
35. Team working skills
36. Adaptability, flexibility and ability to cope with uncertainty and change
37. Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions
38. Demonstrates a strong desire to improve performance and make a difference by focusing on goals
Financial and Physical Resources Management Experience
Essential criteria
39. Previously responsible for a budget, involved in budget setting and working knowledge of financial processes
Values and Behaviours
Essential criteria
40. Commitment to and focused on quality, promotes high standards in all they do
41. Able to make a connection between their work and the benefit to patients and the public
42. Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients
43. Values diversity and difference, operates with integrity and openness
44. Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others