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About the role
3rd Line Support Technician, Windows, Cloud, Woodstock, Oxfordshire to £45,000. A leading Service Provider is looking to recruit a 3rd Line Support Technician to provide outstanding support for their client of 900 users based in Woodstock, Oxfordshire, and offices around the UK. This role involves 3rd Line/infrastructure support, system maintenance, and project work. The ideal candidate must be flexible, agile, resourceful, and possess excellent communication skills and attention to detail.
Main Tasks and Competencies
1. Work with the Service Desk team on escalated issues, support, and knowledge transfer.
2. Administer and maintain client network, infrastructure, VMware infrastructure, and SANs.
3. Proactively update knowledge on emerging technologies.
4. Monitor and troubleshoot server and network performance.
5. Coordinate with third parties for technical queries.
6. Perform daily checks, report, and resolve issues following procedures.
7. Ensure client disaster recovery systems are operational and business continuity plans are current.
8. Research, recommend, plan, and implement infrastructure projects.
9. Manage the lifecycle of customer software, testing updates before deployment.
10. Identify opportunities for IT improvements.
11. Apply knowledge of Information Security to protect data and systems.
12. Approach issues logically and take ownership to resolution.
Technical Skills and Qualifications
Essential
* Windows Desktop and Server environments
* Microsoft Exchange Server 2013/2016 / Office 365
* Networking: LAN, VLANs, Wi-Fi, WAN, Firewalls
* Virtualisation: VMware / Hyper-V
* Information Security best practices
* ITIL best practices
* Backup and replication systems knowledge
Desirable
* Office 365 Suite Administration
* Microsoft System Centre Configuration Manager
* Experience with DR and Backup Technologies, e.g., ArcServe
* Cloud managed telephony and migration experience
* Knowledge of Cloud platforms: AWS, Azure
* Additional security and management tools: Microsoft Intune, Cloud Antiviruses, Managed Networks
Additional Information
Position: Entry level, Full-time, in the field of Information Technology within the technology, internet, and information sectors.
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