Overview
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you'll be the trusted, 'go-to' person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more!
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
Responsibilities
* Coordinate development activities and liaise with customers, suppliers and contractors.
* Manage maintenance scheduling and perform health and safety checks.
* Organise activities and events for Home Owners.
* Provide a high level of customer service and administer on-site operations.
* Act as the on-site point of contact and maintain a calm, professional environment.
Qualifications and Skills
* Experience in similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity or health & social care sectors.
* Front-of-house experience with a focus on first-class customer service.
* Strong administration skills, and computer literacy with Microsoft Office (including Excel and Outlook).
* Outgoing, friendly personality with excellent judgment and the ability to stay calm under pressure.
* Ability to work independently and use initiative.
Requirements
* Salary: £25,000 per annum, plus excellent benefits
* Hours: Monday to Friday, 09:00 to 17:00 with 1 hour for lunch
* Location: Trewin Lodge and Trewin Mews, Normandy Drive, Yate, Bristol, BS37 4FX
Rewards
* Annual holiday entitlement of 24 days + Bank Holidays
* A day off on your Birthday
* Life Assurance
* Eye Care reimbursement
* Colleague Introduction reward scheme
* Professional development and qualifications
* Thorough induction and ongoing training
* Immensely rewarding work
About Us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally, overseeing more than 9,000 apartments and providing property services and customer care to over 11,000 retired people. We are growing and have ambitious plans for the future. Join us and be part of a professional, award-winning, customer-focused team.
Our TORCH values: Trust, Openness, Respect, Communication, Honesty.
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