Coupa System Administrator
On site 2 days per week, 3 days work from home
Office based in Ipswich, Suffolk
Permanent
Reporting to Coupa Functional Consultant
* Oversee, manage, and optimise a new Coupa environment.
* This role is key to ensuring system stability, security, and performance while supporting business teams with configuration, troubleshooting, and continuous improvement.
* The ideal candidate has strong hands-on experience with Coupa and a deep understanding of system administration, integrations, and environment management.
REQUIRED EXPERIENCE
* Proven experience as a Coupa System Administrator or similar role.
* Strong practical knowledge of all Coupa modules.
* Hands on experience managing security roles and user provisioning.
* Experience with environment management, solution deployment, and change control processes.
* Strong troubleshooting skills and the ability to diagnose issues across functional and technical layers.
* Good understanding of data management principles, including imports, exports, and data quality controls.
* Experience with Azure Active Directory, security governance, and identity management.
* Exposure to Coupa, Procurement and Finance or related data structures.
* Knowledge of core Coupa modules.
* Knowledge of DevOps pipelines, CI/CD processes, or ALM tools for Coupa.
* Familiarity with SQL queries or data analytics for system monitoring and troubleshooting.
* Microsoft or relevant certifications.
* Basic understanding of Power Platform components (Power Automate, Power Apps, Dataverse).
* Familiarity with integration patterns and tools (Azure Integration Services, APIs, Logic Apps, etc.).
DUTIES
Data Management:
* Administer, configure, and maintain the Coupa platform across production and non-production environments.
* Collaborate with the business to support BAU activity, adhering to KPIs and ensuring user faith within the system.
* Manage security roles, user access, permissions, and compliance controls within Coupa.
* Work closely with business stakeholders to understand operational needs and translate them into system configurations or enhancements.
* Monitor system performance, integrations, and data flows to ensure high availability and reliability.
* Provide advanced troubleshooting for technical and functional issues, coordinating with Microsoft Support or partners when necessary.
* Support release management, testing cycles, deployment processes, and environment refreshes.
* Maintain documentation for environments, configurations, processes, and system changes.
* Ensure alignment with governance standards, data policies, and best practices.
* Assist with upgrades, patches, and optimisation projects to enhance system capability.
Quality Assurance:
* Ensure that the required quality standards are met.
* Work closely with QA teams to define and implement test plans.
* Oversee the resolution of any issues or bugs identified during testing.
Process Improvement:
* Identify and implement process improvements to enhance product delivery efficiency.
* Analyse and report on delivery performance, using metrics and KPIs to drive continuous improvement.
* Stay up to date with industry best practices and integrate them into the delivery process.
* Develop and maintain product documentation, release notes, and technical documentation
Customer Focus:
* Ensure that product delivery aligns with customer needs and expectations.
* Gather and analyse customer feedback to inform future product development.
* Collaborate with customer support teams to address post-launch issues.