Job Ref: ILH6018
Branch: The Lygon Arms
Location: The Lygon Arms, Broadway
Salary/Benefits: £26,520 per annum + Tronc (circa 2,5k per annum)
Contract type: Permanent
Hours: Full Time
Shift pattern: Weekdays and weekends, as per rota
Hours per week: 40
Posted date: 09/09/2025
Closing date: 23/10/2025
Discover the charm of the Lygon Arms Hotel, a historic coaching inn nestled in the heart of Broadway village—often celebrated as 'the jewel of the Cotswolds.' Embrace the unique character of this enchanting destination, where rich history meets modern comforts. With a serene spa, 86 individually styled bedrooms, secluded gardens, and a relaxed dining experience, you'll find countless ways to unwind and immerse yourself in the tranquil countryside lifestyle.
Receptionist - What's in it for you?
* Enjoy a robust annual salary of £26,520.
* Benefit from an additional service charge averaging £2,500 per year (non-contractual).
* Stand out with our Awards of Excellence and receive special gifts for your length of service.
* Access cashback healthcare options after your probation period.
* Advance your career with continued training from recognized providers.
* Take advantage of special rates at our Iconic Hotels.
* Enjoy 25% off all food and beverages, plus discounts on spa treatments and products.
* Earn rewards by bringing your network into our family with the Refer-a-Friend Incentive.
* Cycle to Work Scheme.
* Utilize our Employee Assistance Program for personal well-being.
* Participate in team social events, seasonal gifts, and much more
Role Details:
* Shifts: Work various shifts between 7am – 11pm, including weekends (5 days out of 7)
Receptionist - Responsibilities
* Make it your mission to ensure every guest departs thrilled with their experience.
* Be proactive and instinctive, constantly finding ways to delight our guests and provide them with the exceptional attention they truly deserve.
* Cultivate expert knowledge of our hotel's amenities and stay informed about our latest offerings to maximize sales.
* Collaborate seamlessly with your team, treating each colleague like family and actively seeking opportunities to assist others.
Receptionist - About You:
We are on the lookout for a passionate individual who thrives in hospitality and exceptional guest service. Previous experience in a hotel or reception setting is a significant advantage. If you find joy in creating unforgettable experiences and excel in high-pressure situations, we want to hear from you
Seize the opportunity—Apply Now
Situated within the idyllic Cotswolds village of Broadway in Worcestershire. With roots dating back to the 14th century, The Lygon Arms is steeped in history, and remainders of the vast Tudor influence are visibly appreciated in the superb restoration of original features. The Lygon Arms boasts five exceptional culinary venues; the Lygon Bar Grill, the Lygon Wine Bar, The Russell Room, The Courtyard and the Spa Kitchen Bar, numerous snugs and lounges, a luxurious Spa, and 86 guest rooms, including the regally appointed Charles I suite. A perfect base from which to explore the Cotswolds, guests looking for a more rejuvenating stay can enjoy the calm of its spa retreat with a range of relaxing treatments and therapies.