Who Are We?
FDH Aero is a trusted global supply chain solutions partner for aerospace and defense companies, helping to shape the industry by simplifying the supply chain. With over 60 years serving as a leading independent industry partner, FDH specializes in hardware, electrical, consumables and expendables, licensed products, and value-added services for global OEM and aftermarket customers. FDH is headquartered in Commerce, California, and has operations across the Americas, EMEA and APAC. FDH Aero – named a Best Places to Work in Aviation in 2024 – has locations in 14 countries across the globe, with more than 1,500 best-in-industry employees and over 650,000 square feet of inventory space.
FDH is headquartered in Commerce, California, and has operations across the Americas, EMEA and APAC. FDH Aero – named a Best Places to Work in Aviation in 2024 – has locations in 14 countries across the globe, with more than 1,500 best-in-industry employees and over 650,000 square feet of inventory space.
Why Work Here?
At FDH Aero, we understand that the strength of our brand comes from our people.
We invest in driven, diverse and experienced professionals who are naturally curious, courageous and motivated towards action. We value tempering confidence with humility, and a mission that always starts with service-first.
Our values guide everything we do:
We Are Service First - We act with agility and intelligence to solve our partner’s most pressing needs. We safeguard our trusted relationships by communicating with clarity and unmatched follow through.
We Are Respectful - We behave with dignity, fairness, and acceptance. We thrive by prioritizing empathy, humility, and connection to our collective community.
We are Amplifiers - We invest in driven, diverse and experienced professionals, businesses and partners. We fuel the entrepreneurial spirit by providing autonomy, authority and a clear mission.
We Are Open-Minded - We communicate with intention, curiosity, and diversity of thought. By actively contributing with courage and candor, we challenge the status quo and innovate together.
We Are Accountable - We own responsibility for our outcomes. We set expectations, embrace critique, and empower every employee to take immediate actions on challenges they encounter.
We Value Our People - That’s why we offer competitive benefits, including medical, dental, vision, Flexible Spending Accounts (FSA), 401k matching, and wellness programs. We invest in training, mentorship, and career development to empower our employees to reach their full potential. Our commitment to culture and excellence has earned us recognition as one of Aviation Business News' Best Places to Work in Aviation.
As a team member at FDH Aero you are trusted to deliver, to innovate, and to drive next-generation solutions for tomorrow’s supply chain demands. Ready to make an impact? We proudly pursue top talent with a diverse and global set of experiences and backgrounds.
We Are Looking For
The Customer Programs Assistant supports the implementation and management of customer programs. This role involves working closely with customers and internal teams to ensure satisfaction, maintain program accuracy, and contribute to the overall success of customer initiatives. It requires strong communication skills, attention to detail, and a willingness to assist with a variety of tasks.
What You'll Do (Responsibilities)
1. Build and maintain strong relationships with aerospace customers
2. Assist in maintaining relationships with aerospace customers by addressing their questions and concerns
3. Support the management of Long-Term Agreements (LTA) and procurement activities
4. Update customer forecasts and track program deliverables to ensure timelines and budgets are met
5. Generate and maintain Key Performance Indicator (KPI) data for customer programs
6. Provide administrative support for program execution, including record-keeping and reporting
7. Monitor customer satisfaction and relay feedback to internal teams for resolution
8. Assist in gathering and organizing market intelligence and competitor activities
9. Coordinate with various departments to address customer needs and enhance the customer experience
What You Bring (Qualifications & Skills):
10. High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus)
11. Experience in administrative support, customer service, or sales coordination preferred
12. Strong communication and organizational skills
13. Ability to manage multiple tasks and prioritize effectively
14. Attention to detail and commitment to delivering high-quality work
15. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
16. Interest in the aerospace industry is a plus
FDH Aero is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.