Trainee / Graduate IT Service Desk Analyst
Location: Aberdeen
Salary: £24,000
Are you looking to kick-start your career in IT? Do you enjoy problem solving, learning new skills, and helping people?
We're recruiting a Trainee / Graduate IT Service Desk Analyst to join a supportive IT team, where you'll be the first point of contact for technical issues and play a key role in keeping users productive.
This is an excellent opportunity for someone with a genuine passion for technology to build hands-on experience, gain exposure to a wide range of systems, and develop a career in IT support.
Responsibilities
Acting as the first line of support for IT issues raised via phone, email, ticketing system, or face-to-face.
Delivering friendly, professional customer service to users of all technical levels.
Providing basic support for hardware, software, and user account queries.
Assisting with the administration and maintenance of IT systems.
Escalating issues to more senior IT colleagues when required.
Developing your troubleshooting and technical skills through real-world experience and on-the-job learning.
Requirements
A genuine enthusiasm for IT and technology.
Strong communication skills (both verbal and written).
A logical approach to problem solving and a willingness to learn.
Excellent customer service skills.
Full, clean UK driver's licence.
Desirable (but not essential)
IT-related qualification (degree, college course, or certifications).
Previous experience providing customer service in any environment.
If you're enthusiastic about IT, enjoy learning, and want to take the first step towards a career in technology, please APPLY ASAP!
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